Electronics

[Ainhisg]

My Malwarebytes stopped running. When I clicked yes on the "do I want to allow this program to make changes" screen, it did nothing after that but go off the screen. I ran all 13 versions of Chameleon but none started Malwarebytes. I wrote an email to Malwarebytes support and heard back from them 5 days later. The support page did say that it would be several days. Here is what they told me to do, and it worked. Maybe it will help you.

If you have purchased a Premium license, at the end of this process you will need to reactivate your license to enable the Premium features. Please have your ID and Key readily available. If you do not have your ID and Key, you may retrieve them from this webpage:

http://www.cleverbridge.com/342/?scope=cusecolp

Please note you will only be able to retrieve your ID and Key if you purchased Malwarebytes directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your ID and Key if lost.

1: Please perform a clean uninstall before reinstalling the latest version. Do not use Windows Add/Remove Programs. Instead, please download and run "mbam-clean.exe" from the link below:

http://downloads.malwarebytes.org/file/mbam_clean

2: After running the program, it will ask to restart your computer. Please allow it to do so (this is very important).

3: Download and reinstall the latest version of Malwarebytes Anti-Malware from the link below:

https://www.malwarebytes.org/getmbam

4: After Malwarebytes has finished installing, launch the application.

5: Click Activate in the upper right corner

6: Copy your ID into the ID field

7: Copy your Key into the Key field

8: Click the Activate button to activate your Malwarebytes Anti-Malware Premium license

If this did not resolve your issue, please download and save our diagnostic tool, mbam-check.exe, to your desktop from this link.

http://downloads.malwarebytes.org/file/mbam_check

Double-click mbam-check.exe to launch the tool. A black command prompt window will briefly appear, and then a log file will open. The log which opens will be saved to your desktop as CheckResults.txt. Please attach that log file to your next reply so that we may troubleshoot the issue further.

If you'd like to view a how-to video on how to uninstall, install, or activate Malwarebytes, please see below:

How to uninstall - https://helpdesk.malwarebytes.org/hc/en-us/articles/201861636
How to install - https://helpdesk.malwarebytes.org/hc/en-us/articles/202325618
How to activate - https://helpdesk.malwarebytes.org/hc/en-us/articles/201861536

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[smoky22]

Tgbtg, thank you so much for all the detailed information (and the links). I'm a little overwhelmed tonight but will follow these instructions tomorrow. I do have my ID and Key information. I'm hopeful!

[smoky22]

On 10/13/2014 glb613 said:

Ask the experts here about registry cleaners:

CNET.com

glb613, I understand the concern. I think I know just enough about this stuff to be dangerous.

[smoky22]

On 10/13/2014 smokymtngal said:

Tgbtg, thank you so much for all the detailed information (and the links). I'm a little overwhelmed tonight but will follow these instructions tomorrow. I do have my ID and Key information. I'm hopeful!

Oh my gosh! It worked!! I really thought that I had done all this previously but apparently did not use the correct links.

The only thing that struck me as strange is that I could not do the downloads directly. For both the uninstall and the reinstall I got a message that said, "You have chosen to open this file, which is a binary file. Would you like to save this file?" (I don't even know what a binary file is but saving the files was pretty much my only option.) So I saved the files and then had to search for them to click on them to run. I don't know if this is considered normal but thank goodness I was able to do it.

Tgbtg, I can't thank you enough.

[Ainhisg]

On 10/14/2014 smokymtngal said:

On 10/13/2014 smokymtngal said:

Tgbtg, thank you so much for all the detailed information (and the links). I'm a little overwhelmed tonight but will follow these instructions tomorrow. I do have my ID and Key information. I'm hopeful!

Oh my gosh! It worked!! I really thought that I had done all this previously but apparently did not use the correct links.

The only thing that struck me as strange is that I could not do the downloads directly. For both the uninstall and the reinstall I got a message that said, "You have chosen to open this file, which is a binary file. Would you like to save this file?" (I don't even know what a binary file is but saving the files was pretty much my only option.) So I saved the files and then had to search for them to click on them to run. I don't know if this is considered normal but thank goodness I was able to do it.

Tgbtg, I can't thank you enough.

Yay! You are certainly welcome!!!