I have been a Tracfone phone user for 19 years and I will never buy another one. QVC said I get 24 gigs with my phone buy only got 12. I have screen shots and neither Tracfone on QVC would give me the missing 12 gig. Then to make matters worse, the data I had left, which was like 17 gig just disappeared. They said I need an unlimited plan, which I have, was the reason I lost 17 gig. I spent over 2 hours calling every number I could find to get it back before some lady there said I would get it back in 24 hours but that was a lie too. I will never buy Tracfone or QVC again. I got burned 2 times on 1 phone. That other tread was right. Tracfone service went down hill