Electronics

[apple1964]

Sorry, to hear this O/P but.. I am not surprised at all. I have had many Dell tablets and computers in the past and I found the CS and Dell in general have gone down in quality .. I agree with the others here send it back. SInce Mr. Dell sold the Dell company and it went global it is a night mare. I never brought another Dell product since the nightmare I had with a tablet I made a mistake in ordering though Dell a few years ago. Good luck returning it and getting your money back. I have a Toshiba and a HP tablets and computers and so far no problems with any of them. I hear mixed reviews about win10 most very bad so I went and installed window 7 premium works just fine for my needs.

[apple1964]

Your going to love your new HP computer.. glad your issues were solved. Happy computing!

Spoiler

Always expect the unexpected!

[kcladyz]

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@elizapt wrote:

I just received my new Dell computer with Windows 10 today. I plugged it in, turned it on, and it sounded like a burglar alarm. Got on the phone with Dell.It is completely blown, no good. Getting through on the Dell phone lines is crazy. If I send it back to QVC it will take two more weeks at least to get a replacment because they will wait until this gets back to them. I'm going to think over night about whether I want this computer or not. Also, there is no place on the product information to submit a review. Why is that? I hope noone lese has had this problem. I reallyneeded this computer now.

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I would return the computer and maybe buy one directly from best buy. I do not trust qvc on electronics.  I also purchased a HP laptop that was a lemon from QVC.  The hard drive completely failed at 5 months with system issues from day 1

[chickenbutt]

I've done ok purchasing laptops at Best Buy, FOR THE MOST PART, as my Lenovo from 2011 is still working perfectly.

But one of my Toshibas I purchased from BB and BB had installed all kinds of BB software on it.  I couldn't separate it out and get rid of it, as it was deeply imbedded.  Well, the worst part was that there came a time when it would no longer get Windows updates.  It's a Win7 machine and when SP1 came out I could not get it to update on that machine because something that BB had installed on it precluded the updates, also blocking subsequent updates, and I ended up having to stop using it.  That was right when a lot of really big security updates were out, too.

It's a shame because it just sits (wherever it is) and is out of use.

I've gotten more into just purchasing directly from the manufacturer and there isn't a bunch of extra junk installed.  Yeah, there is always garbage like McAfee and some manufacturer utility stuff.  First thing I do is get rid of the McAfee, of course, and replace it with good a/v software. Then I go through the mfr stuff to see what I want to keep and what I want to uninstall.  It's easy to do so.   But when a retailer puts a bunch of their stuff into the machine it's often more of a pain than it's worth.

[Cats3000]

If you haven't already done so, send it back yesterday. Whether you ask for a replacement or a refund is up to you.  However, DO NOT let the 30 days get away from you.  

[Cats3000]

Congratulations!!!!  Good luck with this one.  

As an aside, were I to order a computer by mail, I'd ONLY do it through a manufacturer's website.  That way I have some reasonable assurance that the product is up-to-date.  However, there's no assurance that there can't be a problem from that source, too.  But, you have the manufacturer to go back to without dealing with "middlemen".

[elizapt]

A new twist to the saga. Instead of refunding my money, QVC is sending me another computer! By the time I figured that out it was too late to stop the shipment. I asked for a refund, not a replacemet. What a giant pain in the you know what! Now I have to send the 2nd one back before I get a credit on my card. Usually QVC service is good but this computer thing was cursed from the beginning. Never again with electronics.