Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
06-21-2019 05:18 PM - edited 06-21-2019 05:18 PM
For some reason, I can’t connect to the internet by wifi with my MacBook Pro. No problem with my iPhone or iPad Pro.
I have unplugged the modem, turned it on and off, all the easy troubleshooting with no success. As usual, my ISP is no help. Any thoughts? I am working on a large community project and I need the computer for documents, files, etc.
Any ideas would be apprciated. TIA. LM
06-21-2019 05:23 PM
We seem to be having similar problems. Took computer to Apple they found no problem brought it home same problem. Xfinity came out and changed everything , did not help. Today took the computer to BEST BUY and they will do diagnostic. Hopefully they find out what is going on. Good luck with yours.
06-21-2019 05:29 PM
I was having the same problem. Went to Best Buy and purchased an ORBI. It is wonderful. Have not had a problem since. There is a small learning curve, nothing not doable. They have different sizes for sq footage and size of house. Be sure to get the right size. They cost a little, but well worth it. Have a great day.
06-21-2019 05:34 PM
Just realized QVC has them also. Only problem is you have to wait to recieve it
06-21-2019 05:40 PM - edited 06-21-2019 05:41 PM
Aside from rechecking all your settings and maybe deleting and then reestablishing the connection from your computer, I can't think of anything other than taking it in to a MAC store to have it checked out.
I can tell you that when I didn't have a computer with a full version of Word (I have a Chromebook with the online only version and needed more), I used the computer at a local library. And I noticed that another library had both MacBooks and Windows laptops that could be checked out. If you need to have your computer repaired and it will take more than a few hours, investigate the options at your local library. A loaner computer may help you complete work on your project and not fall behind due to down time.
06-21-2019 05:43 PM
How to troubleshoot Wi-Fi connectivity
Copy/paste ---> support.apple.com/en-us/HT202222
"Never argue with a fool. Onlookers may not be able to tell the difference."
06-21-2019 07:01 PM
@Gourmet , I have a range extender. I don’t think that is the issue.
All of a sudden it doesn’t work.
@Mz iMac , I will check out your troubleshooting list. Thanks for that.
The only thing different may be a OS update. Would that cause it? I shut off Bluetooth as that is a common issue.
Hoping I can find a solution before going to the Apple Store. I am not a fan. It is the loudest place in the mall. Have you ever tried to take a class in one. Next to useless imo.
Mynoriject will last the next coup,emof years so a loaner is not a solution.
Thanks everyone. Is appreciate the suggestions. LM
06-21-2019 07:02 PM
@tervuren , I get a short connection and then it dies...
06-21-2019 10:06 PM
Why don't you use the ethernet if using your MBP in the house? Asking because, I never use wifi when I am home.
Make sure your network name is at the top of list in System Preferences>Network>Wi-Fi>Advanced
"Never argue with a fool. Onlookers may not be able to tell the difference."
06-21-2019 10:27 PM - edited 06-21-2019 10:29 PM
I will usually unplug my extender for a few seconds and plug it back on and that fixes the problem.
If that doesn't work - unplug your router and connect again
look to see what network wifi is trying to connect to
my laptop may want to connect to a 5G but Im too far away and make it switch to 2G
good luck
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788