Electronics

[Lilysmom1]

Anyone fix an issue like this?  I think it happened last time I updated software.  Advice appreciated.  LM

[jackthebear]

use youtube 

[Reilley]

Contact  apple support.  I no longer have apple care but the apple support folks still help me.

website:    support.apple.com

or

United States
1-800-275-2273

[FranandZoe]

If you use Kindle you can use the Kindle Cloud Reader online.

[gardenman]

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@Lilysmom1 wrote:

Anyone fix an issue like this?  I think it happened last time I updated software.  Advice appreciated.  LM

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In general, I'd try a different cable and a different port on the computer in case the issue is with the cable or port. If those don't work, check for upgrades on the e-reader software. Trying the e-reader on a friend's/neighbor's computer to be sure the issue isn't with the port on the e-reader might narrow the possible list of culprits. It could be a port failure on the e-reader.

A computer that's connected to an e-reader should recognize it in some manner. If it's not, then there's a failure to communicate and that would imply one of the ports (computer or e-reader) or the cable. It could be purely software related, but if that's the case there's not a lot you can do until the software gets fixed. If it is a port or cable issue you have more options.

[Mz iMac]

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@Lilysmom1 wrote:

  I think it happened last time I updated software. 

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@Lilysmom1  It would help if you indicated which software as well as which ereader.  There are many of both. 

If the update was an OS, did you check to see if the ereader was compatible and/or needed updating too?

Or the solution could be as simple as running Disk Utility>First Aid & restarting your comp afterwards.  Most of the time doing this after updating and/or upgrading cures the hiccup issues that arises when updating or upgrading software or the system.

[Lilysmom1]

@jackthebear @gardenman @Reilley @Mz iMac @FranandZoe  thank you for the feedback.

I am in Canada using Kobo Aura H20.  The software on MacBook Pro is Monterey (will confirm, I think that is the latest).  I have tried different USB ports and connecting cords. I have never had an issue until now connecting this Ereader.  I have updated Ereader software.  I am suspicious that this happened after I updated software on MacBook Pro.

The one thing I have not tried is connecting the Ereader to another computer..  I will do that next.

I looked in Apple Forums with no success.  I will contact Apple support as well.  In the meantime, I am using my iPad.  You might not hear back from me on this for a couple of weeks as I am travelling.  @jackthebear , Inwill look at YouTube as well.  My Kobo is.not so old it is no longer supported by software updates.

I appreciate the feedback.  I prefer my Ereader but can get along for now without.  LM

[gadgetgal613]

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@Lilysmom1 wrote:

@jackthebear @gardenman @Reilley @Mz iMac @FranandZoe  thank you for the feedback.

I am in Canada using Kobo Aura H20.  The software on MacBook Pro is Monterey (will confirm, I think that is the latest).  I have tried different USB ports and connecting cords. I have never had an issue until now connecting this Ereader.  I have updated Ereader software.  I am suspicious that this happened after I updated software on MacBook Pro.

The one thing I have not tried is connecting the Ereader to another computer..  I will do that next.

I looked in Apple Forums with no success.  I will contact Apple support as well.  In the meantime, I am using my iPad.  You might not hear back from me on this for a couple of weeks as I am travelling.  @jackthebear , Inwill look at YouTube as well.  My Kobo is.not so old it is no longer supported by software updates.

I appreciate the feedback.  I prefer my Ereader but can get along for now without.  LM

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Are your trying to charge the e-reader?   If so, have you tried to charge the e-reader using a cord in an electric outlet?  Are you trying to download a book using your computer? 

[Mz iMac]

@Lilysmom1Thank you for the additional info.

"The software on MacBook Pro is Monterey (will confirm, I think that is the latest). "

The latest OS (as of 2/27) is Ventura 13.2.1

"I have updated Ereader software. I am suspicious that this happened after I updated software on MacBook Pro."

Kobo Aura H20 is 3rd party hardware.   You need to contact the manufacturer/vendor to determine if its compatible w/Monterey or later if that is the OS currently on your MBP.  If so, ask their tech support for help.

In the meantime.....

Enjoy your travels!

[Lilysmom1]

@gadgetgal613 , not trying to charge.  Trying to download a book.  LM