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Occasional Contributor
Posts: 18
Registered: ‎03-17-2010

I'm am having issues opening Microsoft Excel and Word.  This laptop came with Windows 8 and I later did the free update to Windows 10.  All went well until the last week or so and now I can not open either.  I get the message to ""Activate Office"" which I follow the prompts and still nothing. 

 

Anyone else have this issie?  What did you do?  

 

Thanks in advance for your advise and help.

Respected Contributor
Posts: 3,442
Registered: ‎03-09-2010

Re: Issues with excel and word

[ Edited ]

@virginia girl wrote:

I'm am having issues opening Microsoft Excel and Word.  This laptop came with Windows 8 and I later did the free update to Windows 10.  All went well until the last week or so and now I can not open either.  I get the message to ""Activate Office"" which I follow the prompts and still nothing. 

 

Anyone else have this issie?  What did you do?  

 

Thanks in advance for your advise and help.

Did they come pre-installed or did you buy the programs?  Microsoft has changed how most people get Office.  It's now a subscription which you must renew yearly. 

 

If you purchased the program, find the activation number and reactivate the program. 

Valued Contributor
Posts: 512
Registered: ‎12-18-2013

Re: Issues with excel and word

u need to purchase office ..

Respected Contributor
Posts: 3,681
Registered: ‎03-09-2010

Re: Issues with excel and word

[ Edited ]

Dumb question but have you looked in your programs?  My husband's computer has Windows 10 and I recently purchased it for his computer.  Couldn't figure it out at first - after activating -  but it was there in his programs.  

Occasional Contributor
Posts: 18
Registered: ‎03-17-2010

Re: Issues with excel and word

I believe I purchased this Dell laptop thru QVC several years ago and I paid for Microsoft then, so this laptop did come with a purchased copy,  It came with Windows 8 and later I was offered to upgrade to Windows 10 free.  It has worked fine until recently.  Thank you for your response.

Respected Contributor
Posts: 3,681
Registered: ‎03-09-2010

Re: Issues with excel and word

[ Edited ]

If you go to McAfee's website and your account you should be able to figure it out or contact them if not.  

 

I just googled this and apparently this has happened to many people after upgrading to Windows 10.  I didn't look at the answers - you might try that too.

Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

Re: Issues with excel and word

I have this new Office in my window 8 computer. You have to pay to activate after the first year. You need to look at the process and pricing at  Microsoft Office site.

 

Occasional Contributor
Posts: 18
Registered: ‎03-17-2010

Re: Issues with excel and word

McAfee does not have that information.  Microsoft said to check my mail, they mailed me a post card 5 years ago with that info on it.  Dell will tell me for a huge fee.  Not interested.  Thanks for your responses / suggestions.

Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

Re: Issues with excel and word

[ Edited ]

If your computer is five years old, the Office software is old. Please go to Microsoft’s site and take care of this situation.