Electronics

[I am still oxox]

On 6/22/2014 jaxs mom said:

Does she have a mac computer? My photos from my iPhone are viewable via the cloud and downloadable to my iMac directly from the iPhoto app.

Thats what we are trying to figure out lol

[glb613]

On 6/22/2014 jaxs mom said:

Does she have a mac computer? My photos from my iPhone are viewable via the cloud and downloadable to my iMac directly from the iPhoto app.

She doesn't have the phone anymore. It failed and was turned into Apple. People who don't synch their phones or iPads run the risk of loosing their stuff.

[151949]

On 6/22/2014 Ford1224 said:

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.

She must not have properly saved them then.

[I am still oxox]

On 6/22/2014 Ford1224 said:

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.

If you do not sync a phone to you computer with Itunes you can not get the photos back.

[jaxs mom]

On 6/23/2014 Usedtobeoxox said:

On 6/22/2014 Ford1224 said:

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.

If you do not sync a phone to you computer with Itunes you can not get the photos back.

You haven't had to sync with your computer in years. You can can sync over wifi to the cloud, no computer needed.

[I am still oxox]

On 6/23/2014 jaxs mom said:

On 6/23/2014 Usedtobeoxox said:

On 6/22/2014 Ford1224 said:

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.

If you do not sync a phone to you computer with Itunes you can not get the photos back.

You haven't had to sync with your computer in years. You can can sync over wifi to the cloud, no computer needed.

you need a computer I just checked the Apple site

Before you set up syncing, install the latest version of iTunes. To use Wi-Fi syncing, you need these:

• iTunes 10.5 or later
• iOS 5 or later

Each time you sync, your content updates between your iOS device and computer to show new, updated, or deleted content. You can change your sync options at any time.

1. Open iTunes.
2. Connect the iOS device to your computer using the included USB cable.
3. Click the Device button in the upper-right corner. (If viewing the iTunes Store, click the Library button first.) If you don't see your device, you may need to hide the sidebar. Choose View > Hide Sidebar.
   
   Some tabs may not appear if you don't have the corresponding content in your library. For example, if you don't have any podcasts in your library, the Podcast tab won't appear.
   
4. Click Apply, in the lower-right corner of the screen, to sync.

1. Open iTunes
2. To set up Wi-Fi syncing, connect your iOS device to your computer with the included USB cable.
3. Click the Device button in the upper-right corner. (If viewing the iTunes Store, click the Library button first.) If you don't see your device, choose View > Hide Sidebar.
4. In the Summary tab, select "Sync with this [device] over Wi-Fi."
   
5. When the computer and the iOS device are on the same network, the iOS device will appear in iTunes, and you can sync it. The iOS device will sync automatically when the following conditions are true: <ul style="margin: 8px 0px 8px 2em; padding: 0px; list-style: square outside;"> <li style="margin: 0px; padding: 0px;">The iOS device is charging.
6. iTunes is open on the computer.
7. The iOS device and the computer are on the same Wi-Fi network.
</ul> </li>

1. While the iOS device is in the left-hand column of iTunes, you can select the content tabs and configure sync options.
2. Click Apply or Sync to sync the iOS device.

If the iOS device doesn't appear in the Devices section or you can't sync, please try these steps.

[addiegal]

If your granddaughter set up two-step verification she is limited to the registered devices she can use to access her Apple ID. And there is a recovery key you have to have or you're out of luck. I don't know if this could be part of the problem, so, I'll enclose this Apple Support link: http://support.apple.com/kb/ht5570 Sorry she is having such a difficult time with this. Also, I am using my ipad and so have no formatting , sorry!

[glb613]

On 6/23/2014 jaxs mom said:

On 6/23/2014 Usedtobeoxox said:

On 6/22/2014 Ford1224 said:

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.

If you do not sync a phone to you computer with Itunes you can not get the photos back.

You haven't had to sync with your computer in years. You can can sync over wifi to the cloud, no computer needed.

That works if you don't have a lot of data or you pay for additional storage. Five GB doesn't go very far if you take a lot of photos. I think the best practice is to synch with your computer and iCloud. The person's daughter in OP didn't do either.

[Reba055]

Something seems really odd here. Our family has had pretty much every iPhone, iPad, and several Macs, all versions. I have never heard of several iPhones "just dying" repeatedly. I would be looking into the possibility that something she is using has been hacked. Just my 2 cents. And also Apple support can usually recover anything even if the local store cannot. Learned that from the only issue we ever had. Of course, too late for that now.

[LilacTree]

Guess what? My granddaughter found out that her "cloud" has a virus in it that has been infecting all the new phones she was getting. When she downloads the cloud, the phone gets the virus and gets destroyed. I hope she didn't ruin too many of her friend's phones before she found this out. Unless she finds some way to delete this virus from her cloud, all of her files are gone. I guess she will have to set up a new cloud with another new phone . . . I don't know . . . I'll leave that to all of you experts, since she hasn't found anyone yet who knows how to fix this, including techs at the big tech stores.