Electronics

[LilacTree]

My granddaughter's iPad totally shut down last week. She took it to the Mac store and they were unable to fix it, so they just gave her a new one. That one also shut down within a few days, so they gave her another one. Believe it or not, that one shut down also. She does not want another iPad, and I'm not sure what she is going to replace it with (which she will now have to pay for).

Problem is, she had saved everything to "the cloud" when she was using the first iPad. None of that is retrievable now. The techs worked on the first one she returned and were unable to download her files from "the cloud" since even they could not get the iPad to turn on. All she really cares about are the hundreds of photos she had taken on that iPad that are now gone.

If there is anyone who knows anything about this problem, or iPads in general, I would appreciate suggestions on how she can get her photos back. They are supposed to be up there in "the cloud" somewhere, but she has even tried accessing it from her friends' iPads, and there doesn't seem to be a way to retrieve them. She is so upset.

I know absolutely nothing about Macs or any of their products, so I would appreciate any advice from those of you who may . . . thanks in advance.

[VolvoGirl]

I would ask over in the

Apple Forum

[LilacTree]

I just found out from my daughter that this is an iPhone . . . not an iPad.

Don't know if that makes a difference. I also googled this issue, but not knowing anything about Mac products, don't know what they're talking about.

[LilacTree]

On 6/21/2014 VolvoGirl said:

I would ask over in the

Apple Forum

OK, I'll try this, or forward it to my daughter. Thanks!

[glb613]

This is why many of the regulars here preach about having more than one copy of anything important. If you know of someone with an Apple product, see if your daughter can sign on to iCloud, download the photos then put them on a USB drive.

[Lynnj]

Well what it is that she is looking to retrieve from the cloud? It will save settings and photos, and stuff like that. You can access the cloud online at cloud.com.

If she saved documents to the cloud, she could retrieve them here too. She would need to have saved them in the Pages, Numbers, or Keynotes apps. Or the documents can be access by the app she used to create them. Her music can be accessed by the program she used to purchase/obtain the original version. So for example, if she used iTunes, then she would go to itunes.com online to access her music. If she downloaded books or videos, then she needs to logon to the service or app she used to download them.

But any cloud service is just a utility that syncs things and stores things for devices, its not like you would access the cloud and see your desktop on home screen and a bunch of folders like a computer on a phone or tablet. Its not like a hard drive back up of your device. For that she should have been doing a back up directly to her computer, or another external hard drive.

Its not like she could logon to cloud.com online, and from there open a book, play a song, or watch a movie she downloaded. It doesn't work like that. Thats not what these cloud services are for.

[Nikalette]

So the problem is photos. The apps are still there, the emails. I lost all my photos when I upgraded thenOS. BUT I found them all on drop box. The Kindle is way better for preserving your stuff, so,when it crashes you register your kindle and everything comes back. But the ipad has better and more apps. What she needs to do is back up her IPad on her computer under ITunes. Now,that doesn't save the photos . You need to back them up separately. Did she use Dropbox. That is an app that you download to all your computers and tablets, phones, and it will save everything to all the other systems. Again, it is just the photos, there are a lot of posts on IPad forums about this. I was just lucky to,find mine on Dropbox. I had my iPad and kindle crash within a month or so and the difference in retrieval was unreal. Wi Kindle, I didn't need to back it up before I sent it in. Everything, unless it is a non Kindle,app, will be saved.

[I am still oxox]

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

[151949]

When my Asus broke and could not turn on I was able to retrieve everything from the cloud to my new tablet. This sounds like an Apple problem. I was able to open kindle on the new tablet, enter my username and password and bingo, there was my account.Same for photobucket and all my other apps. Once loaded , get into my account and there was my stuff.

[LilacTree]

On 6/21/2014 Usedtobeoxox said:

They are not lost they are still in her cloud which can be retrieved from any apple product, al she would need to do is sign in to her cloud

She said she has done that, using her friends' phones, but that her information is not there. It makes sense to me that it should still be there and I'm wondering if somehow she deleted it coincidentally with the phone failing.