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Trusted Contributor
Posts: 1,079
Registered: ‎03-13-2010

It's been working fine all day but now it won't let me into other programs or even turn off.  Has anyone had this happen and what did you do?

Super Contributor
Posts: 393
Registered: ‎01-05-2020

Re: I-phone frozen any advice?

@isaboo 

This has happened a couple of times. 
The following worked for me. 
Hope the same for you. 

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Trusted Contributor
Posts: 1,711
Registered: ‎05-30-2012

Re: I-phone frozen any advice?

This happened to me ....I went to my local ATT store they were able to resolve the issue.

Respected Contributor
Posts: 3,181
Registered: ‎03-09-2010

Re: I-phone frozen any advice?

[ Edited ]

Try rebooting or restarting your phone but it's a different method depending on the model iPhone you have.  I have an iPhone 6 Plus and I have to hold down my lock/power button and home button at the same time until the screen goes black - then keep holding 'til the Apple logo appears - it will restart - might take a minute or so.  Google it for your model.

If that doesn't work take it to your local cellphone store where you have your service - or an Apple store.

Regular Contributor
Posts: 230
Registered: ‎06-07-2010

Re: I-phone frozen any advice?

Hi isaboo: had this happen as well and doing as above posters suggested did work. Guy at Apple store also suggested I turn phone off occasionally, which I had not done. Just for a short period, them back on. No problem since.