I Pad Charging - Page 2

Bridgegal · ‎03-09-2010

@Toot1920 wrote:
@Bridgegal , it can't hurt to do a hard reset. There might be something running in the background that you're unaware of. It might not help, but it can't hurt. Just in case, you don't know how, hold the home button and power button at the same time until the Apple symbol shows on the screen. If you do, sorry (I never assume anything).

Thanks. I did that and also did a reset in settings. It seems to be charging a little faster but I'm still going to take it to the apple store in two weeks when I'm close to one.

Toot1920 · ‎07-22-2018

@Bridgegal, glad that helped a little. It, also, might be helpful to call Apple and talk to a technician. If nothing else, they will give you a case number, which you can show when you visit the store. If it's defective, it would help your case especially since it will be after the 14 day return policy.

Bridgegal · ‎03-09-2010

@Toot1920 wrote:
@Bridgegal, glad that helped a little. It, also, might be helpful to call Apple and talk to a technician. If nothing else, they will give you a case number, which you can show when you visit the store. If it's defective, it would help your case especially since it will be after the 14 day return policy.

Thanks. I did call tech support and got a case number. He suggested going to settings and doing a restart. I did and then lost the connection to him. I took a screenshot of the case number then deleted it last night. It's not showing up in my deleted photos. UGH. I'll keep looking since I won't be going to the apple store until July 10.

Toot1920 · ‎07-22-2018

@Bridgegal wrote:
@Toot1920 wrote:
@Bridgegal, glad that helped a little. It, also, might be helpful to call Apple and talk to a technician. If nothing else, they will give you a case number, which you can show when you visit the store. If it's defective, it would help your case especially since it will be after the 14 day return policy.
Thanks. I did call tech support and got a case number. He suggested going to settings and doing a restart. I did and then lost the connection to him. I took a screenshot of the case number then deleted it last night. It's not showing up in my deleted photos. UGH. I'll keep looking since I won't be going to the apple store until July 10.

Check your email, they usually email you and will include the case number. You could call back and they might be able to find the case number (I don't know if they can or not). Of course, it's a pain to keep calling. Just make a note on your calendar when you called and talked to someone. I have found it's always helpful to document everything, no matter the product or situation. Good luck!

Bridgegal · ‎03-09-2010

@Toot1920

Thank you so much. I got all excited and went hunting for an email . The only one i got was a survey on my chat with apple support. I looked in trash, all mail, in box. Nothing. Rats. But thanks for you suggestion.

Toot1920 · ‎07-22-2018

@Bridgegal wrote:
@Toot1920

Thank you so much. I got all excited and went hunting for an email . The only one i got was a survey on my chat with apple support. I looked in trash, all mail, in box. Nothing. Rats. But thanks for you suggestion.

Was the case number included in that email survey? That's too bad. Anyways, you're welcome, wish I was more helpful.