Well, I am done with Tracfone. The worst customer service I have ever experienced. I spent hours on the phone with them last night about my voicemail problem without getting the issue fixed. I just now spent about two hours without ever getting help.
First call-- he couldn't help so he transferred me to the next level of tech support. No one ever answered after an unbelievably long wait. Second call--she transferred me to upper level, but due to the long wait time, was given option to leave my phone number for a call back. Their system then promptly disconnected me. Third call--their system all of a sudden couldn't recognize my Tracfone number. Fourth call--get a rep and I tell him to give me a supervisor. After another substantial wait, finally get someone who, of course, could not help me. Enough is enough.
I will be sending back the TSV I just got, and when my existing balance with them expires, that will be it. Unbelievable!!!