Electronics

[Jordan2]

I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?

[Mz iMac]

If you purchased w/a cc, check w/them for coverage for electronic repairs.

Check w/your homeowners/rental ins company.

Check out Safeware dot com for computer repair coverage.

Assurant has a website.  You need to call them about your concerns.

[glb613]

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@Jordan2 wrote:

I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?

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Protection companies don't perform the repairs, they pay for it.  If a device is under warranty from the manufacturer, you need to call the company and make arrangements for them to repair your device.  So, call Assurant and let them know what is going on. 

[Jordan2]

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@glb613 wrote:

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@Jordan2 wrote:

I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?

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Protection companies don't perform the repairs, they pay for it.  If a device is under warranty from the manufacturer, you need to call the company and make arrangements for them to repair your device.  So, call Assurant and let them know what is going on. 

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@glb613, I sent my Chromebook to Samsung on Thursday as it is still under warranty from them. I tried calling Assurant, had a hard time finding a phone number. When I did call, I never got to speak to a human being just a recording, and was told to call Samsung, they then ended the call! I have bought electronics through Amazon before and purchased these contracts but luckily have never needed to use them. I don’t like Assurant, at least when I have bought a contract on something at Best Buy ( yes it is expensive) at least I can take it in and have them look at it.

[Jordan2]

I'm the OP and I packed up my Samsung Chromebook and sent it to them. I dropped it off at Staples on 8/2, I tracked it (UPS) and it was received on 8/4. I get an email from Samsung they received it on 8/6, don't know why the discrepancy. Anyway I get a phone call from Samsung today they found nothing wrong with it and will be sending it back. Of course they found nothing wrong, it doesn't happen all the time I should have known it wouldn't happen while they had it. She made me feel like I was either lying or was crazy that something is wrong with it. Why would I send it away if there wasn't something wrong with it? I'm sure it will happen again, by then the warranty will have expired. I told her how unhappy I was with this chromebook and that I would never buy a Samsung again, she didn't care.

[Mz iMac]

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@Jordan2 wrote:

From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently.

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FWIW......

Solutions to your issue can be found on Youtube's tutorials & through a Google &/or Bing search.....

[Jordan2]

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@Mz iMac wrote:

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@Jordan2 wrote:

From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently.

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FWIW......

Solutions to your issue can be found on Youtube's tutorials & through a Google &/or Bing search.....

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@Mz iMac, thanks for this, I did try many of these suggestions and they didn't work. I know it will happen again I guess I'll have to live with it. The thing is as far as Chromebooks go this was expensive at $500 I could have gotten one for far less and have been happier.

[Jordan2]

I got my Chromebook back from Samsung today. I had to call them for updates on my chromebook, they didn't send me any emails. First I was told there was nothing wrong with it  (this was Tuesday last week) and they were getting ready to send it back. I complained there was definitely something wrong with it, they must have looked at it again because they kept it. I get an email it was sent out on August 10 (Friday). I call about an update on my chromebook and was told they made up a label on Friday, it will be going out today (this was yesterday Monday). She also gives me a whole list of things that were wrong and fixed. I told her I got a call last week and they told me nothing was wrong with it, she says there is no record of a call and didn't know anything about it. It seems one department doesn't know what the other department is doing.

[Jordan2]

I just got a call from Samsung asking me how my experience was with my repair, I think he was probably sorry he got stuck with me, I had negative things to say!

[Jordan2]

Back in early August of this year I was having trouble with my chromebook, it was still under warranty by Samsung so I sent it to them. They found nothing wrong with it and sent it back to me. Now about 2 months later I'm having the same trouble. I called Amazon (where I bought it) and was on the phone for an hour. The rep hooked me up with a nice CR from Assurant. I have to have the chromebook repaired again (I have only had it for 14 months). The rep from Assurant didn't have proof I bought the chromebook from Amazon, I had to email the receipt to them, They are sending a box to me so I can ship it back to them. I asked the rep at what point do I either get a refund or a new chromebook if they keep trying to repair the same problem, he didn't know. I will not be buying any big electronics from Amazon any more, at least when I purchased something from Best Buy, I could bring it in to have them look at it in the store (I always get a contract). I am so disappointed.