Help with HP support

Wricardos · ‎03-26-2010

My HP won't let me click on an address that is sent to me in an email. At first it said I wasn't connected to the internet, which I was or I wouldn't be receiving my emails. I have rebooted 3x's, no success and went by support assist with no success.

Say if QVC sends me an email for the TSV I can not click on the it to take me to the sight.

Any thoughts would be appreciated.

Thanks Tucker

Mz iMac · ‎07-26-2014

If you are using a web based email, try another browser. Make sure your browsers are up to date.

What did HP tech support have you do?

"Never argue with a fool. Onlookers may not be able to tell the difference."

pugvette74 · ‎06-11-2010

@Wricardos Same thing has been happening to me with my 5 year old HP, software is going, can't get parts any longer. I ordered the TSV today.

coffee drinker · ‎03-21-2010

We have an HP bought 1.5 yrs ago from QVC. It was the TSV at the time. Since day 1, the blasted space bar sort of "sticks" causing words to run together. Hope that's understandable. Anyway, it was returned to HP for repair which didn't do a thing. We brought it to local repair places, nanda there also. We'really ready to buy another PC because this one drives me nuts. Also, HP has been called many times with no satisfaction. Does anyone have any solutions or suggestions?

kcladyz · ‎04-30-2012

on your pc right click over the wifi icon on the tray. click on troubleshoot problems. it should reset your wifi adapter. Also try unplugging your wifi router , wait 10 seconds then plug it back in. Wait 5 minutes then try getting in again

BUT if your already able to access your email then its most likely not a connection problem on your end. QVC may be having website issues on their end,

Nuttmeg · ‎03-09-2010

@coffee drinker wrote:
We have an HP bought 1.5 yrs ago from QVC. It was the TSV at the time. Since day 1, the blasted space bar sort of "sticks" causing words to run together. Hope that's understandable. Anyway, it was returned to HP for repair which didn't do a thing. We brought it to local repair places, nanda there also. We'really ready to buy another PC because this one drives me nuts. Also, HP has been called many times with no satisfaction. Does anyone have any solutions or suggestions?
@coffee drinker

This is a nice problem to take to HP Customer Support Forum. You should be able to connect an external keyboard using a USB connector. You need to know how to shut the onboard one down.

gardenman · ‎03-09-2010

In addition to the USB keyboard suggested by another poster, you might be able to use a Bluetooth keyboard as an alternative.

You could probably get the existing keyboard replaced also. Replacement keyboards for laptops typically cost $25-$35 and aren't too tough to replace. Most techs can do the repair in less than an hour. Sometimes getting the keyboard is the biggest challenge if it's a universal problem. There are quite a few places selling replacement laptop parts however and you can typically find videos on YouTube showing you how to replace yours. If you're happy with it other than the sticky key, then simply fixing/replacing the keyboard is likely your best option.

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