Electronics

[Mistreatedbycs]

I had my first experience calling to the Geek Squad on Saturday and believe me it was a total nightmare.....I must of talked to 15 + agents either they couldn't transfer me, give me a pin code or just plainly got disconnected. After I filled in my credit card info and was assigned to a virtual remote support person, the person worked maybe 15 minutes on my computer and then nothing...I waited, I thought he may be consulting with someone because the mouse wasn't moving...after at least a half hour, my fault for not checking, I clicked on the session support and realized that he ended the session over 30 minutes ago...now fuming, I called again, after several agents again, I talked to a supervisor to get a refund and demanded that whatever the earlier guy did should be corrected...believe it or not I got disconnected again.

Called Best Buy Corporate today to let them be aware of this "partnership" they have with them and my disatisfaction...you can't believe it but Consumer Relations did not want to hear anything about them and transferred me to another agent over at the Geek Squad.

Found out that my refund was never processed on Saturday (thank goodness I wrote all the names down of the people I either talked to or communicated online with)...got that taken care of.

So in summary...... imo, the Company is over rated, my problem was not solved and I feel sorry for all the people who need this type of service because it is not cracked up to what it's supposed to be......at least on the computer virtual remote side.