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Esteemed Contributor
bonnielu
Posts: 7,243
Registered: ‎03-11-2010

Did this happen to anyone else? Security Software Renewal

‎03-15-2012 08:09 AM

A few years back I bought a HP laptop from the Q. It came with Norton security software.The software was FREE. So I just left it there and when it expired so I thought I put on AVG free and spybot from CNET. I got a bill for $121 from Norton to renew. I called cancelled. I thought it was ALL OVER.

Yesterday I caught an automatic renewal on my credit card for $ 79 for Norton. I called, I was put on a conference call and I was told I HAD RENEWED IT WHEN I MADE MY ORIGINAL PURCHASE. Yeah right!

I am not sure what happened. My card is safe, not compromised in any other way BUT IT SEEMS THE ORGINAL PURCHASE of free came with a lifetime bit of fun and games for the manufacturer of Norton or not.

I am wondering if anyone has had this happen or can explain what might have happened to me.

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