Deauthorizing a computer through iTunes

glb613 · ‎03-09-2010

I finally got my new iMac and the screen is wonderful. I haven't done a lot of setup so far but, one thing I want to do isn't going well. I wasn't able to deauthorized my former iMac because it died unexpectedly. I went to Apple tech support and the instructions said to get into iTunes and deauthorized all devices. I don't have that option. All I have is to deauthorize the computer I'm using. Any suggestions?

Mz iMac · ‎07-26-2014

You have a warrany. Use it to call Apple tech support.

"Never argue with a fool. Onlookers may not be able to tell the difference."

glb613 · ‎03-09-2010

@Mz iMac wrote:
You have a warrany. Use it to call Apple tech support.

Why bother to answer when you have no answer only sarcasm? I know I can call, I did and finally gave up after being on hold for 30 minutes. I went to their support page and all I found was to deauthorze all which I don't have the option.

gardenman · ‎03-09-2010

Lifewire.com has a page devoted to doing it. Instead of using the Authorizations listing on the dropdown menu you go to View My Account and then on the right hand side of that page you should have an option to deauthorize all. Two additional notes. Deauthorize all is only available if you have two or more authorized computers, and can only be used once a year. Here's a link to their article on how to do it. The part you want is about halfway down the page.

https://www.lifewire.com/deauthorize-itunes-4103847

Fly!!! Eagles!!! Fly!!!

Still Raining · ‎03-30-2014

Yesterday I went to look at mine because I knew I have two computers, and there they were.

@gardenman seems to have solved it. I was going in thru my account.

Mz iMac · ‎07-26-2014

@glb613 wrote:
Why bother to answer when you have no answer only sarcasm? I know I can call, I did and finally gave up after being on hold for 30 minutes. I went to their support page and all I found was to deauthorze all which I don't have the option.

@glb613 That was my answer.

Since when is telling someone to take advantage of their warranty is considered scarcasm? Especially when they did not mention originally that they have already done so. Good grief!!!

"Never argue with a fool. Onlookers may not be able to tell the difference."