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Esteemed Contributor
Posts: 5,457
Registered: ‎03-09-2010

@kismet wrote:

I've been checking out a lot of computers online and reviews and customer service by the companies and I've come to a conclusion. I want the HP but find that the CS is not what I could depend on.  I want the Dell because I have a Dell desktop and a Dell laptop and when I did have a problem with the desktop, husband did something to it, I called Dell they took over the computer several times and fixed it.  Never had a problem after that as long I banned him from the computer.  He had a computer from work he could use.  I don't know enough about computers to not have CS I can depend on.  Guess if I got both that would solve the problem.  The one I'm using now still works fine so I will have a backup.  I did get my current Dell at Costco and it's from 2007.  Probably will go with the Dell for the CS.

 

I did go on Dell and built a computer similar to the one I was thinking of getting and it cost more to build it.  Couldn't get the 4 cell battery either, just the 3 cell.  No 2nd year warranty either.


I would buy a computer from Costco. Can you get tech support from the store?

 

Valued Contributor
Posts: 696
Registered: ‎03-10-2010

I did call Costco for the extended warranty and they checked on this particular computer and it is warranted for 2 years through Dell.  I thought afterward I should have asked if that was for the computer to be repaired at home.  I'll have to call again to find out.  Was told that I can call Dell directly for any problems. 

 

Noticed that it seems all computers are made in China today.  The one I'm using now that I got in 2007 was made in Malaysia.  Husband got the same one at the same time and the only problem he's had with his is of his own making.  My granddaughter knows more than all of us but she has a Mac and isn't familiar with a PC.

 

 

 

 

Esteemed Contributor
Posts: 5,457
Registered: ‎03-09-2010

Re: DEVICE MANAGER

[ Edited ]

@kismet wrote:

I did call Costco for the extended warranty and they checked on this particular computer and it is warranted for 2 years through Dell.  I thought afterward I should have asked if that was for the computer to be repaired at home.  I'll have to call again to find out.  Was told that I can call Dell directly for any problems. 

 

Noticed that it seems all computers are made in China today.  The one I'm using now that I got in 2007 was made in Malaysia.  Husband got the same one at the same time and the only problem he's had with his is of his own making.  My granddaughter knows more than all of us but she has a Mac and isn't familiar with a PC.

 

 This warranty info is very important. You should know whether you will get an at home repair or have to send your computer to a depot for repair.

You may want to find out this information about the HP computer. Can you call the company with startup questions?

 

 


 

Honored Contributor
Posts: 27,392
Registered: ‎03-09-2010

@kismet wrote:

I did call Costco for the extended warranty and they checked on this particular computer and it is warranted for 2 years through Dell.  I thought afterward I should have asked if that was for the computer to be repaired at home.  I'll have to call again to find out.  Was told that I can call Dell directly for any problems. 

 

Noticed that it seems all computers are made in China today.  The one I'm using now that I got in 2007 was made in Malaysia.  Husband got the same one at the same time and the only problem he's had with his is of his own making.  My granddaughter knows more than all of us but she has a Mac and isn't familiar with a PC.

 

 

 

 


Computers these days are made by one of a handful of contract manufacturers like Foxconn and others. They're able to buy computer components by the millions resulting in a lower price per component and then use cheap labor to assemble the components. A CPU that might cost $100 each if you buy one from a retailer might cost $15 each if you buy a million from the manufacturer. A very large percentage of home electronics are produced in this manner. At the end of the process a label (HP, Dell  Apple) is slapped on the outside of the product, but pretty much everything originates from one of those contract manufacturers.

 

Many pieces of lawn and garden equipment (garden tractors, riding lawn mowers, push lawn mowers, snow blowers, etc.) are made by an American contract manufacturer called MTD. They use the same economy of scale to contain prices and then paint/decorate the end product to suit the final seller. There are people who will swear they'll only buy a specific brand of garden equipment, who are totally unaware that it's made on the same assembly line by the same workers using the same components as dozens of other products. MTD makes and sells products under 24 different labels (Cub Cadet, Troy Bilt, Bolens, White Outdoor, Yardman, etc.) and has made products for other labels including Craftsman, Huskee, Lawn Chief, Massey Ferguson, Toro and more.

 

These mega-factories can churn out an endless stream of products under dozens/hundreds of labels, all of which perform nearly identically since they're made of largely the same components and assembled by the same workers. Most consumers have no clue this happens.

 

If you look around for the Kenmore appliance factory you'll discover there isn't one. Sears contracts out the manufacture of their appliances. If you look at the first three digits of the model number it'll tell you which company made the item. If the first three digits are 106, 110, 154, 198, 665 or 880 it was made by Whirlpool. If the first three digits are 401, 402, or 592, it was made by Samsung. They even use some companies you've likely never heard of like Moffat, Shunde Midea, Winix, and more. Just Google "Who makes Kenmore?" and you'll find a list of the codes and how to interpret who made the product. There are people who'll swear they'll only buy Kenmore who have no idea there is no Kenmore. It's still a Whirlpool, Samsung, whatever, just with a different label applied.

Fly!!! Eagles!!! Fly!!!
Valued Contributor
Posts: 696
Registered: ‎03-10-2010

Re: DEVICE MANAGER

[ Edited ]

I did call Costco and asked about the warranty and the CS contacted Dell while I was on the phone and they said that the warranty is not for home repair.  So I don't want to have to send the computer in and I have decided to buy the 3 year warranty for home repair on it.  I had it on my computer I'm still using and after 4 years they won't sell a warranty for a laptop.  Luckily I never had to use it.

 

I figure I will be saving almost $200. by buying it from Costco since it is on sale and then I was at Costco today and got a coupon for $25. off a $250. purchase.  The one from Dell itself has just the regular warranty for one year but does have Word 365 on it.  With buying Word one time and putting the 3 year in home service on it I still come out ahead.  I do like the 90 day return warranty too.  If I'm not mistaken I think Dell gives you 30 days to return it.

 

What is the key that you get to put Word In.  Both of my computers had Word already in them.  I did get the CD with my computer for Vista and Word included.  Now I've read that you don't get the CD anymore.  How do I put Word in with a key? Also, if Windows 10 had to be put in the new computer again how would i do that?  Can it be put in from the internet?

 

I didn't call HP but was reading on line that people have a hard time getting help, Dell too with some, and some people had to pay for help.  If I'm not mistaken I think Costco CS said that the HP had to be sent in.  Don't know if they offer in home service.

 

While searching the internet I did find that there are only I think it was 4 companies that make parts for computers.  I know what you mean about appliances too.  I found that out when I had to buy a new refrigerator and washer and dryer.