I had to call the number listed for online help and they gave me a code to use as password so I did get into my account. I asked if I could use a cell phone number and they said no. I always lose the code page and no one seems to know, the people I know here, how to do it. My family all have Apple electronics. My doctor office requires a text be sent for a code but it took 15 minutes to get it. I understand protection of my account but now I have to plan on waiting for the code.