Electronics

[Tabbycat]

Any tips appreciated on how to get to my control panel?

I have a blue screen. Internet Explorer has stopped working. By pressing Alt- Ctrl- Delete it will bring up the Lock - switch user - log off - change password - start task manager.

I can't get anywhere. I would like to do a Restore. TIA

[mima]

You have my condolences.  I hope someone can help you.

[Tabbycat]

Thanks MIMA.  I have McAfee, but thinking I may be infected.

[mima]

Yea, I wish I could help.  I'm thinking you need to get it to a repair person right away.  That's what I would do anyway.

[ChynnaBlue]

Without seeing what you're seeing, it's hard.

You should be able to get to the Control Panel from the Windows Start button, but I don't know if you're saying you can't get back to that or not and not all Start menus are set up the same, so yours may not say Control Panel.

If you can't access the Start menu, did you try switching users and then selecting yourself from the user list? That will often let me back in.

Have you rebooted? Always reboot, because sometimes that fixes things and you may be able to get back to the control panel after a reboot. If you can't get to the start button within Windows, use the button on the machine.

[Tabbycat]

@ChynnaBlue .. I have rebooted several times. Can't get a start button to come up. When I put in the password, only the blue screen shows up blank. I will try switching users from the log in. That's the only option left .. that I can see. Thank you

[Tabbycat]

When I selected switch user, it shows I'm already logged in. So I put in the password again, anyway, and the same blue screen opened.

I'm kind of thinking it's not a bug, it's internet explorer. I need to figure out how to get to control panel and get that uninstalled. Not quite savy enough to figure that one out  LOL.

[Luv My Cresties]

I have a Dell that does not need a factory disc. You have to start your computer up, rapidly press F8 BEFORE the Windows logo appears and you will get the Advanced Boot Operations. It took me a few tries before I got to the settings. I had a messed up laptop and did a factory restore on mine. To do that you need all your docs backed up.

[free-spirit]

Reboot your PC.  You want to get into safe mode ... sometimes F2, sometimes F8.

Google Dell your model and safe mode.  It also flashes across the screen quickly when you boot.

Anyway ... reboot ... hit F8 continually ... at some point options will appear on how to boot.

I would choose safe mode with no networking (no internet access).  You can restore from there.

Restoring does NOT usually eliminate a virus.  I would try to get to another computer.  Go to www.filehippo.com and download malewarebytes and superantispyware onto a flash drive.  The load them on your PC and run them.

[gardenman]

This can be a relatively minor issue or it can be something major. The first step is to try and restart the computer and hold the f8 key after restarting. This should bring up advanced startup options. First on the list should be 'repair your computer.' Try clicking on that and see if it can fix the issue.

If not then you have multiple other options depending on the tools your computer maker gave you. Restarting in safe mode would be another option and could give you a clue to the problem. Try the repair option first then safe mode if that doesn't work. Let us know what happend after that.