Electronics

[qualityshopper]

Glb613--When you say "I've only had this happen," are you talking about the same problem--the "checking for updates" function not performing? If I reset back to factory settings, do you think I will encounter the problem again when I install Windows updates again? Thanks.

[Gokat]

Why don't you give a look at the thread below with a Fix for the Windows 10 updates, @qualityshopper?  This sounds to me like MS has downloaded Windows 10 files to your computer.  The fix will take care of it, if that indeed is the problem.  I had all kinds of problems when I attempted to install Windows 10 when it was first introduced.  Had to uninstall it. You can always restore to factory, if the GWX program doesn't fix it.

[qualityshopper]

Gokat--I've read about the GWX program. Haven't tried it yet, but think I will. I uninstalled KB3035583 and hid it, but I know I need to do more. For now, I've installed a fix mentioned in the Microsoft forums--KB3145739. It's an "update standalone installer." Microsoft had installed a different one--Kb3102810--which did nothing, but this other one has finally allowed me to check and download updates. There's a lot of discussion on the forums concerning this problem.

[glb613]

---

@qualityshopper wrote:

Glb613--When you say "I've only had this happen," are you talking about the same problem--the "checking for updates" function not performing? If I reset back to factory settings, do you think I will encounter the problem again when I install Windows updates again? Thanks.

---

I had to restore my computer once because a Windows update was causing so many problems.  Sometimes an update will have a conflict with one of your programs or hardware installed.  Sometimes it's malware you don't know you have.  If I couldn't find an easy fix, like uninstalling the update or doing a system restore to a earlier date, I would restore my Windows computer.  I also would do a complete redo about every 3 years just to get them to function like new.  I'm thinking of doing it to my iMac when I'm not so busy.  

Restoring a computer back to it's out of the box condition can make an old computer run like new.  It's not difficult but, it does take time.  You must have your files saved somewhere, external drive or the cloud, before you start.  I prefer to not use a backup program.  I like to drag and drop files to an external drive.  I really think using a backup made when a computer isn't working well will just put back the settings causing the problems. 

Another poster said this is a fix to try.  Try it before doing a factory restore. 

[Gokat]

The GWX program will take care of the files we need to manually hide, clean out any Win 10 files residing on your computer,  AND keep MS from reinstalling them, @qualityshopper ...provide some peace of mind.  I commisserate with you on this issue as I know it can often take awhile for MS to come up with a complete fix when they've put out a faulty update. 

[chickenbutt]

---

qualityshopper wrote:

Gokat--I've read about the GWX program. Haven't tried it yet, but think I will. I uninstalled KB3035583 and hid it, but I know I need to do more. For now, I've installed a fix mentioned in the Microsoft forums--KB3145739. It's an "update standalone installer." Microsoft had installed a different one--Kb3102810--which did nothing, but this other one has finally allowed me to check and download updates. There's a lot of discussion on the forums concerning this problem.

---

Another thought, aside from KB3035583, there are several updates that will come under 'optional' that are also to prepare the computer for Win10.

I noticed this because I started clicking on them when they came up in 'Updates' to see what they were. 

Unfortunately, it's a little bit of a pain if you have a bunch of them, because you have to click on it.  Then you get that screen to the right that says a lot of blathering nothing.  Then there is a choice to click on for more information.   That will open up a Window that actually tells you something.   You can pick out the ones that are Win10-related right away.

[qualityshopper]

Looking for more help again. As I mentioned previously, installing KB3145739 enabled me to once again check for Windows updates. But, the option under settings to "give me updates for other Microsoft products when I update Windows" is gone. It was there prior to April 12's update mess, but is now missing. I think it disappeared when one of the MS techs were fooling around with my computer to fix the issue (they failed, of course). So now, I have no way to check for Microsoft's updates (Office).

I just wasted two hours on hold with Microsoft. When I finally got someone to talk to, both that person and a different one just could not seem to understand what I was talking about. All they could say was that Office updates were included with Windows updates, even though I kept explaining that there should be a separate section to check for that, which is now missing. Geez, what's wrong with these people?????

Would anyone has any ideas about what else I could try to once again be able to check for Office updates, besides uninstalling and reinstalling Office? I'd really be afraid to do that because it's Office Home & Student 2010. Chances are I'd have some kind of problem reinstalling, and I know I won't get help from MS because they'd want me to get Office 365.

[qualityshopper]

Glb613--thanks for the advice. I keep trying to fix the issues MS has created, but may have to do this. Just wondering, doing a system recovery is not quite the same as doing a factory reset, right? (It's been years since I did anything like this, so I've gotten a little confused.) If I'm understaning correctly, I should try a system restore first. Is that correct? Thanks.

[qualityshopper]

Gokat--thanks for commisserating with me. MS doesn't seem to have any interest in fixing this. At least, it seems that way when you read the comments in the forums from all the people who are having issues with this. Need to strike it rich and buy Apple 

[qualityshopper]

Thanks, Chickenbutt for the advice. Will do this once I finally finish fixing everything that's currently wrong.