@dancingwoman
Kudos! I'm so glad you posted about doing a hard reset to try and correct problems. These reminders are extremely helpful, and it's good to have new threads for a heads up. I want to list what I think are the best, simplest ways to clear up glitches on an iPhone or iPad in case it might be helpful:
1. Be sure you have the most recent version of iOS.
(just go into Settings, choose "General," and then tap "About" to see the "Version.")
2. Close the multi-tasking apps running in the background.
(Double-tap the Home button to see recently used apps and then swipe each one up to close all the apps.)
3. Clear cookies, cache and website data in Safari.
(Go to Settings, then choose Safari, then choose "Clear History and Website Data" and tap "Clear" when you see the popup. Then, choose Safari, "Advanced," "Website Data," and clear all that. It won't harm anything, your saved login info -- user ID, passwords -- will remain intact.)
4. Try a simple “Restart:”
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
5. Try a “Hard Reset:”
Press and hold the Sleep/Wake button and the Home button for about eight seconds. This will force the device to turn off, even if it's frozen.
If it doesn't automatically restart, just press and hold the Sleep/Wake button until you see the Apple logo.
6. If you still have problems, perform a sync/backup (either with iTunes on your computer or on the iCloud -- whatever you normally do). This should be done frequently, and not only does it ensure you have a good backup it also frees up space and can clear up a myriad of software glitches.
Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova