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Honored Contributor
Posts: 14,991
Registered: ā€Ž03-16-2010

A few months back I activated my Tracfone (HSN) and I did it online. I had a lot of my minutes left to roll over (I hardly use this phone only for emergencies) and they didn't roll over (it was the same phone number as the previous Tracfone). So I ended up having to call anyway and fighting for the minutes that were owed to me (she got her supervisor, I was on the phone for at least an hour, and I was reluctantly given my minutes). So now I have another Tracfone (HSN) to activate using my same phone number but don't want to have to go through this all over again (I still have most of my minutes to roll over). I'm wondering if I should call and activate it that way? Any advice would be appreciated. Also how can I transfer all my phone numbers from my old phone to the new one without having to put each one in individually?

Trusted Contributor
Posts: 1,183
Registered: ā€Ž11-30-2013

@Jordan2 wrote:

A few months back I activated my Tracfone (HSN) and I did it online. I had a lot of my minutes left to roll over (I hardly use this phone only for emergencies) and they didn't roll over (it was the same phone number as the previous Tracfone). So I ended up having to call anyway and fighting for the minutes that were owed to me (she got her supervisor, I was on the phone for at least an hour, and I was reluctantly given my minutes). So now I have another Tracfone (HSN) to activate using my same phone number but don't want to have to go through this all over again (I still have most of my minutes to roll over). I'm wondering if I should call and activate it that way? Any advice would be appreciated. Also how can I transfer all my phone numbers from my old phone to the new one without having to put each one in individually?


Probably should ask someone at HSN. 

Regular Contributor
Posts: 198
Registered: ā€Ž07-14-2013

Be sure you use the special HSN activation phone number and not the phone number on the red card.  I got a phone from HSN a few months ago and had no issues.

Honored Contributor
Posts: 14,991
Registered: ā€Ž03-16-2010

@Katluver925 wrote:

Be sure you use the special HSN activation phone number and not the phone number on the red card.  I got a phone from HSN a few months ago and had no issues.


Thanks! I did it online last time I'll try the phone this time, it can't be any worse!

Respected Contributor
Posts: 3,279
Registered: ā€Ž05-15-2010

Yes, activate by a telephone call and talk to a "live" person.  Go over everything before you hangup.

Respected Contributor
Posts: 2,399
Registered: ā€Ž03-09-2010

I had 2Tracfones quit working within a very short time of buying them. And, like you, I had LOTS of minutes left. I called CS each time, & politely insisted that I get the minute total added to my newest phone. They asked each time how many minutes I had remaining. Tracfones CS IS painful to speak with, & it does take forever. But getting my minutes back was well worth it. Maintain your ground- you'll get your way.

Honored Contributor
Posts: 14,991
Registered: ā€Ž03-16-2010

Can anyone help me? I would like to know how to transfer all my phone numbers from my old phone to my new one. I know there must be an easier way than to put them in manually one by one.

Honored Contributor
Posts: 21,105
Registered: ā€Ž07-26-2014

@Jordan2 wrote:

Can anyone help me? I would like to know how to transfer all my phone numbers from my old phone to my new one. I know there must be an easier way than to put them in manually one by one.


If the instructions in your user manual for either phone is of no help, then contact CR from either phone for "detailed" instructions.

"Never argue with a fool. Onlookers may not be able to tell the difference."


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