Dooney & Bourke

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Esteemed Contributor
NicksmomESQ
Posts: 7,635
Registered: ‎08-19-2014

Re: Dooney customer service

‎01-24-2018 10:39 AM

@lynettey I would report them to both the Better Business Bureau & The Attorney Generals office of your state as well as the state they are in!! I’ve done it on another matter & I got results.

 Good luck!!

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lynettey
Posts: 143
Registered: ‎07-30-2010

Re: Dooney customer service

‎01-25-2018 09:33 AM

Thank you. I am giving them until the end of the week to send me a tracking number, and then I will take your advice.! Thanks for the tip!

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lynettey
Posts: 143
Registered: ‎07-30-2010

Re: Dooney customer service

‎01-26-2018 03:33 PM

So, I finally reached a manager two days ago. The reason they have not sent my bag back to me is because they can't print a label. So for 10 days now, they cant print a label. This is a retail company, unbelievable.  I dont buy it actually, I think they lost my bag. Monday I file a claim with the BBB, which BTW, they have an "F" rating with.

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