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Frequent Contributor
Posts: 140
Registered: ‎07-30-2010

I sent dooney a brand new bag to create a strap for me, which I was then told they could not do. Now they wont send me back my 568.00 handbag. I have sat on hold for in excess of 40 minutes and longer only to be hung up on once I get a person.  They have the worst customer service.

Honored Contributor
Posts: 9,087
Registered: ‎06-10-2015

Wow, what is their reason for not returning your purse?  I think I would find out where they are located and call the police in that city and tell them your purse has been stolen.  Just a thought.  Hope you get it back soon.

Saving time & trouble. If I offend you, I am sorry.
Frequent Contributor
Posts: 140
Registered: ‎07-30-2010

I have no idea whats going on. If I could actually speak to a person, maybe I could find out.

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Trusted Contributor
Posts: 1,857
Registered: ‎06-24-2012

I've sent coats back to manufacturer's to have the sleeves altered once I knew the fit was right, but why would you have to send back a bag to create a strap?  Was it going to be attached?  And why would they not know they couldn't do it in the first place?

Valued Contributor
Posts: 744
Registered: ‎01-02-2017

Wow! What kind of company would not send back a purse that has been paid for?  And doesn't belong to them. I would keep on them, about returning your purse. Good luck!!!

Respected Contributor
Posts: 4,341
Registered: ‎04-19-2010

@Imaoldhippie wrote:

Wow, what is their reason for not returning your purse?  I think I would find out where they are located and call the police in that city and tell them your purse has been stolen.  Just a thought.  Hope you get it back soon.


Yeah, I am sure the police will get right on that . . .Smiley Very Happy


-- pro-aging --


Rochester, New York
Super Contributor
Posts: 267
Registered: ‎10-31-2015

I can see why the wouldn't "create" a strap for you. They mass produce. They don't do individual orders like a true design house. I am very surprised you have not received either your bag or a refund. Appeal to your credit card company and put everything in writing. Good luck.

Frequent Contributor
Posts: 140
Registered: ‎07-30-2010

According to the gal in the repairs department, you must sent the bag in to have a strap created. She also was certain they could do it. Then, once they got the bag, they told me they couldnt create custom straps. Interestingly, I spoke to the same gal bpoth times, and she denied our first conversation. Had she not told me to send it in with specific details,. I would not have spent 20$ to ship to them. Now they are holding it hostage. I love theior bags, but they have the worst customer service. Im not sure if I will ever get it back. I finally got throigh yesterday, and the very same gal said its sitting in their shipping department almost 10 days now.

Frequent Contributor
Posts: 140
Registered: ‎07-30-2010

Thanks, yes I will keep calling, just hope it eventually comes back to me, and hopefully not damaged. I will never ever send them a bag for anything, repair, etc.

Frequent Contributor
Posts: 140
Registered: ‎07-30-2010

Thank you. They do actually make straps, but they only make straps that would have been the strap that should have come with the bag originally. Unfortunately, when I called to inquire, the gal misled me and said they could create just a leather strap for my bag, which originally came with a webbed strap. I wouldnt have bothered paying to send it in in the first place, had she advised correctly. At this point, I just want my bag back!