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Trusted Contributor
Posts: 1,318
Registered: ‎12-21-2010

Re: what is going on with Customer Service

@Susan345 ...but you didnt told us what it was in your 30 pounds box that a man near you had to assist you lifting it!

The Supreme Happiness Of Life Consists In The Conviction That One Is Loved.
I come from the beautiful and sunny Athens Greece
New Contributor
Posts: 4
Registered: ‎05-28-2020

Re: what is going on with Customer Service

thansk Susan I appreciate your quick response  and thanks for issueing a replacement thansk again for everyones help I really appreciate it 

 

 

QVC Customer Care
Posts: 1,681
Registered: ‎06-14-2015

Re: what is going on with Customer Service


@PhoebeDragon1 wrote:

I so agree!  I actually sent an email regarding a food order that was inedible.  While I did receive an acknowledgement, at least ten days passed and no follow up from CS or resolution.  Sooo, I sent another and received a canned response that they're busy and will get to it.  In this day and age, why can't they have a full staff working from home in the CS department?  SMH. 


@PhoebeDragon1    I am so sorry that your issue has not be addressed, please email us the order or item number to QVCSocialTeam@qvc.com, we will be glad to help resolve it for you.            Susan

Regular Contributor
Posts: 214
Registered: ‎08-19-2019

Re: what is going on with Customer Service


@Dinaki wrote:

@Susan345 ...but you didnt told us what it was in your 30 pounds box that a man near you had to assist you lifting it!


Item E223127 EcoFlow Tech River Mobil Power supply.  Was a QVC2 bid deal.  I had no idea how big a deal it would be to cancel it. 

 

Because I am disabled and can't go down 3 flights of stairs if the power go out I thought it was a good thing to have.  I was wrong.

Honored Contributor
Posts: 15,927
Registered: ‎02-27-2012

Re: what is going on with Customer Service

Cancelling an item is NEVER guaranteed.  If we order it, there may not be any changing our minds, no matter how fast!  Then it is on us.  Just because it may be in process for a while, doesn't mean the system will allow us to cancel.  Maybe it should, but it doesn't.  I try only to order things I really want to begin with.