Customer Care

[Wricardos]

I ordered the tracfone that was the TSV and was charged $10.24 tax for an $80 item. Our sales tax in York , Nebraska,  city with 2.5% and state of 5.5% .  I was charged 12.8%. Please look into this and correct your system. Thank you!

Tucker

[millieshops]

@WricardosDoes look high for that percent although my math doesn't give a $6 difference, but the real reason I'm responding is to suggest you address the QVCSocialTeam to get your refund.   They will need a bit more info than you want to post here!

[tessam]

Why not just call customer service?  I am sure they will refund on the spot/

[Wricardos]

I called customer service and they said I need to write a review to corporate.

thats a hassle!

[millieshops]

@WricardosI'd try the mods next and corporate as a last resort!  

.  

[Wricardos · Accepted solution]

Your right, I stated it wrong as $6  refund the total tax should be $6.  Sorry for the confusion.  Customer service was no help.

[haddon9]

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@tessam wrote:

Why not just call customer service?  I am sure they will refund on the spot/

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I call customer service whenever I have a problem.  They are very helpful and have given me refunds right away...As a matter of fact I saw a sweater that I purchased less than a month ago on sale for $21.00 less than what I paid for it.  CS adjusted the price for me and refunded the money to my account.

[haddon9]

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@Wricardos wrote:

Your right, I stated it wrong as $6  refund the total tax should be $6.  Sorry for the confusion.  Customer service was no help.

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Really?  What did they say?  I'm surprsied they don't know what the correct tax for your location should be.

[Wricardos]

Our taxes in York, Nebraska are 8%. I was charged 12.8% on the $80 tracfone. Our state taxes are 5.5% city 2.5%.  

[Alice-QVC]

Hi @Wricardos I am so sorry for the confusion the 911 Wireless fee of $4.24 is included in the state tax amount that is why it appears to be higher.