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01-14-2021 11:21 AM - edited 01-14-2021 11:22 AM
I ordered a necklace for my daughter's birthday back in October. She received and loved it. A month later the chain broke. I called QVC customer service, they said to have my daughter return it and they would replace it. All this time later, still no replacement. I called a couple of weeks ago now, and they say the package is still in process - the broken necklace my daughter returned - and now they are out of stock of the necklace. Long pause from the CS agent. I thought her lack of further response was weird, and I was angry that now my daughter wasn't going to get a replacement, so I asked for a refund. I bought the necklace using 3 easy pays, and all three were paid. To date I've received a refund for the shipping and handling. Every time I call I get a little different story, the last one being that "bigger" refunds take longer. We're talking 3 $57 payments, and this is over a BILLION dollar company. I just can't believe it. Has anyone else had a difficult time receiving a refund from QVC?
ETA: I paid for this via Paypal; I do not have a Q card.
01-14-2021 11:30 AM
Sorry you are having this trouble. There is no excuse for that. I always get my refunds, though I have to sometimes argue when I get charged the return shipping fee, when I don't feel I should have been. Just yesterday, when I was looking over my Visa statement, I noticed a charge for $6.95. Going by the order number on the statement, I saw it was for an order where I RECEIVED THE WRONG ITEM. I notified QVC at the time. They sent a replacement of the right item, that I got. But I was charged $6.95 for returning the wrong item back to QVC. I emailed the QVC social team yesterday and they quickly gave me a credit. But I have to wonder how often stuff like that happens, when people are not paying attention and pay for things they shouldn't have to. Sometimes I honestly think QVC is trying to slip things by their customers, hoping they won't notice.
01-14-2021 11:36 AM - edited 01-14-2021 11:41 AM
@MrsBinGA wrote:
I ordered a necklace for my daughter's birthday back in October. She received and loved it. A month later the chain broke. I called QVC customer service, they said to have my daughter return it and they would replace it. All this time later, still no replacement. I called a couple of weeks ago now, and they say the package is still in process - the broken necklace my daughter returned - and now they are out of stock of the necklace. Long pause from the CS agent. I thought her lack of further response was weird, and I was angry that now my daughter wasn't going to get a replacement, so I asked for a refund. I bought the necklace using 3 easy pays, and all three were paid. To date I've received a refund for the shipping and handling. Every time I call I get a little different story, the last one being that "bigger" refunds take longer. We're talking 3 $57 payments, and this is over a BILLION dollar company. I just can't believe it. Has anyone else had a difficult time receiving a refund from QVC?
ETA: I paid for this via Paypal; I do not have a Q card.
@MrsBinGA I am so sorry to see this happened. I will be happy to take a look, I will send you an email, its a bit more detailed but we can get this resolved for you.
I am very sorry for disappointment to both you & your daughter,
Susan
01-14-2021 11:51 AM
Thank you! I know a lot of things are taking longer due to the pandemic, but every call or chat about this has felt like I was being blown off.
01-14-2021 01:32 PM
Their billing department is constantly making mistakes! And I have a Q card, bottom line you have to be on them like white on rice! Check every transaction! And the Q should ALWAYS return shipping charges, then don' t let the hosts say all your money is refunded on a return. FALSE ADVERTISING
01-16-2021 12:54 PM
Try contacting the Q this way to resolve your problem. They've always been very helpful to me . Good Luck.
01-18-2021 08:31 AM
Refunds to Credit Cards are even slow. I had one for $57 That took four to six weeks. I am glad it finally occurred. Luckily I try and be a careful shopper and usually only have to return defective or damaged items. I also wanted a replacement and sold out when received.
If the CS representative would have been efficiently helpful instead saying of the warehouse will figure it out and straining to hear a call that sounded like talking in a can! She should have immediately reordered the item for me. I learned after that to do that myself if I really want the item. I was so frustrated with the defective electronics item plus the hassle of printing my own label and invoice and dealing with sending it out in Holiday season. I ended up paying $25 more shopping elsewhere after waiting a monthn for a replacement.
If sold out and not able to replace you will get a refund but yes it takes a long time. It doesnt seem to matter what payment was made their refunds are slow.
01-19-2021 01:22 PM
This post has been removed by QVC Profanity
01-19-2021 02:07 PM
Wow Susan, I used a ! not an i. No profanity used.
I still don't have my refunds and I've just been told lie #3 (or is it #4?) by QVC customer service. After this, I'm sure QVC has lost a customer. I'm not marginalized or old/bad memory and they can't keep telling me story after story. I'll just file a dispute with Paypal.
01-24-2021 10:55 AM
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