Customer Care

[homedecor1]

I returned shoes (Skechers #A375399) as defective.

The right shoe is 1/2 larger than the left.  I noted on return for full refund of shipping/return fees.

This return was taken to USPS on 5/26.  I checked tracking status -- this return shows it has not been picked up by your shipper.

Of course, I'm being charged a ez pays for a item no longer in my possession.  Can you please check to see if this return has been received & tracking info not accurate.

I also have 2 other returns in "limbo".

Thank you!

[Barbara-QVC]

Hi @homedecor1 

I see that the shoes are in transit back to us. Were you requesting an exchange or a refund?

Barb

Customer Care

[homedecor1]

@Barbara-QVC 

refund please

Also, I had a pair of Tan Earth Origins which I had received option to cancel or have "delayed" shipping.  They were delivered Saturday although I requested "cancel".

How should I handle this?

Thank you as always!

[Barbara-QVC]

@homedecor1 

I have refunded $28.72 to your Visa for the Skechers.

As for the Earth Originas that you tried to cancel - you may return this item for a full refund and we’ll also waive the return shipping fee. Simply follow the step-by-step instructions on the enclosed pack slip, indicating "Received Different Item Than Ordered", and use our Q Return Label. I apologize for any inconvenience.

Barb

[homedecor1]

@Barbara-QVC 

Thank you as always!!!