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03-22-2021 02:46 PM
I have a order placed 3/6 and in "limbo" since 3/9 -- any ideas??? CS gave me same info I see -- "preparing" package ...
honestly, how long does it take to PREPARE A PACKAGE...if NOT available, please let me know and refund.
order #: ENDING 7160
order placed: 3/6/21 (funds taken same day)
Thank you,
homedecor1
03-22-2021 03:03 PM
It seems that the shipping dept. at all facilities needs to improve. Who is running the ship?
03-22-2021 03:06 PM
I just cancelled my lancer peel , going from preparing to back order back and forth , it was 3/5 , it was not an advance order .
03-22-2021 07:34 PM
@homedecor1 - For whatever it's worth, I've had a couple of items stay in that second phase of "Preparing Your Order" for several days longer than was accurate, including one order that was delivered to me while that status was still in place. Hope your package arrives soon!
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