package in post office limbo since dec 13 - Page 3

Barbara-QVC · ‎10-12-2015

@MalteseMomma wrote:

@Barbara-QVC wrote:

@MalteseMomma wrote:

@Barbara-QVC wrote:

@MalteseMomma wrote:

my package has been sitting in limbo in my post office since dec 13 and I cannot contact my local PO. as they do not give out local tele # and the main PO number I call has no info on the tracking # I gave them

Please help get it delivered to me...Thank you

Hi @MalteseMomma,

I am sorry to hear this. I am not quite sure which order you are referencing - could you please email the information to us at QVCSocialTeam@qvc.com so that we can try to help you with this?

Thanks,

Barb

Customer Care

Hi Barb.......thank you I spoke to the pstmaster and my pkg is lost.....

in reguards to the e-mail I received my item # is a 287490 Cuddle duds PJ peite

thank you

Edited to remove order number

Hi @MalteseMomma

We received your email and it appears that @Susan-QVC took good care of you!

Barb

Customer Care

@Barbara-QVC

Well now my refund seems to be lost in limbo.....Can you get my refund posted to my account? Since Dec 18 to 20th I have been promised a refund that has not showed up yet ,it is now Dec 23rd.

Hi @MalteseMomma

I have sent you an email in regards to your refund.

Happy Holidays!

Barb

Customer Care

Barbara-QVC · ‎10-12-2015

@songbird wrote:

I've been promised a refund too. Hope it shows up.

Question about the dreaded UPS Mail Innovations. Do they ever arrive? I know they are supposed to deliver like 5 days later. Anyone ever get their package after sitting around for so long?

Hi @songbird

I am seeing that a refund for a pair of earrings was issued yesterday - is that the order you are referring to? If not and you need additional assistance, please email us at QVCSocialTeam@qvc.com.

Have a great night!

Barb

Customer Care

MalteseMomma · ‎03-09-2010

Thank you for your help, Barbara.

It is not there yet , as of this morning (24) but I will keep checking.

I will not go into detail but on other time a refund never showed up for an item that was lost and I let it go because I did not want to hassel with CS (phone) that was very rude to me..

well it is now DEC 27 & NO GD REFUND!!!!! needless to say I am pissed off!!!!!

LTlove · ‎12-24-2016

I placed an order for the Fitbit on 12/20 they said it was guaranteed delivery by Christmas. It now 12/24 @1:31 it still shows it never moved from UPS on 12/21. I called CS last night and they stated they didn't know what to say. I just called CS again and your closed for the holiday. My question is what is your guarantee?

Any help I would be grateful

Lynda T

Purrtricia · ‎12-24-2016

I also want to know what is the guarantee. I ordered the Today's Special Value on the 21st and it never shipped out from QVC according to UPS. You marked it as shipped but did not ship it per UPS. Now it's Christmas eve and we are without a present. Even your own tracking info shows it never left QVC.

debic · ‎09-02-2010

I finally requested a refund from Amazon. The seller contacted me and offered to resend me the product free of charge. They had no idea I never got it.

~~
*Off The Deep End~A very short trip for some!*

MalteseMomma · ‎03-09-2010

QVC seems to send a lot of worthless e-mails. I have recently gotten quite a few of them.

The Q has had my money since DEC 10 ,it is now DEC 26 and I have yet to see a refund appear in my ACCOUNT

I do not want an e-mail saying ,I can "expect" a refund I want to see that refund appear on my account.

In an age of instant everything,why is it taking QVC so long to catch up with the world????

There is something very wrong with this money hungry company!!

I am one unhappy customer!!

Barbara-QVC · ‎10-12-2015

@LTlove wrote:

@I placed an order for the Fitbit on 12/20 they said it was guaranteed delivery by Christmas. It now 12/24 @1:31 it still shows it never moved from UPS on 12/21. I called CS last night and they stated they didn't know what to say. I just called CS again and your closed for the holiday. My question is what is your guarantee?

Any help I would be grateful

Lynda T

Hi @LTlove

I am sorry your Fitbit did not arrive on time. I have sent you an email.

Barb

Customer Care

Barbara-QVC · ‎10-12-2015

@Purrtricia wrote:

I also want to know what is the guarantee. I ordered the Today's Special Value on the 21st and it never shipped out from QVC according to UPS. You marked it as shipped but did not ship it per UPS. Now it's Christmas eve and we are without a present. Even your own tracking info shows it never left QVC.

Hi @Purrtricia

I am sorry that your package also did not arrive in time for the holiday. I have sent you an email in regards to this.

Barb

Customer Care

CLEM · ‎03-09-2010

I have an order from Cheryl's sitting somewhere in Philadelphia since December 7. And this already was a replacement for an order that did not get here in time for when I needed it.

The order made it from Ohio to Philadelphia in less than 2 days, but then has just been sitting there. And this was way before the Christmas rush.