online chat feature not available now?

sunshine45 · ‎03-09-2010

how come the online chat feature is unavailable? it is 11:11pm et.....i wanted an easy way to get a partial refund on an item i received that is now marked down on late night specials tonight.

Chat with Us
(Unavailable Now)
7am - 1am ET, 7 days a week

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

sparklestar · ‎03-09-2010

@sunshine45 wrote:
how come the online chat feature is unavailable? it is 11:11pm et.....i wanted an easy way to get a partial refund on an item i received that is now marked down on late night specials tonight.

Chat with Us
(Unavailable Now)
7am - 1am ET, 7 days a week

I could not say. You still have the option to call CS.

sunshine45 · ‎03-09-2010

for some reason the chat online feature is down.....it cannot be accessed today either. i just wanted to take care of it online. i just prefer to do customer service and ordering online rather than by phone.

i did send an email instead and had the difference in price credited back to my account, thanks to samantha in customer service.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein