Customer Care

[MalteseMomma]

Another cancelled order shiped   This is the end!!!!

These orders were cancelled many days ago 

I AM SO DONE HERE.

QVC..Did you know even your telephone ordering system is messed up ?

[Kinski-QVC]

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@MalteseMomma wrote:

Another cancelled order shiped   This is the end!!!!

These orders were cancelled many days ago 

I AM SO DONE HERE.

QVC..Did you know even your telephone ordering system is messed up ?

@MalteseMomma Hi, I'm very sorry your cancelled items shipped. It was not intentionally done. When you receive the package, please return using our prepaid Q return label at no charge to you. Again we are very sorry for the inconvenience. Also I will alert our IT department of the issue. Should you need further assistance please email us at QVCSocialTeam@qvc.com. 

Kinski, Customer Care

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[racada]

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@Kinski-QVC wrote:

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@MalteseMomma wrote:

Another cancelled order shiped   This is the end!!!!

These orders were cancelled many days ago 

I AM SO DONE HERE.

QVC..Did you know even your telephone ordering system is messed up ?

@MalteseMomma Hi, I'm very sorry your cancelled items shipped. It was not intentionally done. When you receive the package, please return using our prepard Q return label at no charge to you. Again we are very sorry for the inconvenience. Also I will alert our IT department of the issue. Should you need further assistance please email us at QVCSocialTeam@qvc.com. 

Kinski, Customer Care

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The problem with this response is.....when this happened to me (cancelled order shipped), I was told the same thing (return the item at no charge, credit will e given for return postage), but THAT DID NOT HAPPEN.  I was charged return postage.  Please be sure to follow up with your return to be sure you are credited for the return postage.  I eventually was, AFTER I had to contact customer service a second time.

[PhilaLady1]

That happened to me too.  I've been a customer for more than 25 years and this is the first time I was shipped an item after I cancelled it.  Something must have changed with QVC's system.

[BLH]

When the package comes either by mail or UPS I would refuse it.

[MalteseMomma]

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@racada wrote:

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@Kinski-QVC wrote:

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@MalteseMomma wrote:

Another cancelled order shiped   This is the end!!!!

These orders were cancelled many days ago 

I AM SO DONE HERE.

QVC..Did you know even your telephone ordering system is messed up ?

@MalteseMomma Hi, I'm very sorry your cancelled items shipped. It was not intentionally done. When you receive the package, please return using our prepard Q return label at no charge to you. Again we are very sorry for the inconvenience. Also I will alert our IT department of the issue. Should you need further assistance please email us at QVCSocialTeam@qvc.com. 

Kinski, Customer Care

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The problem with this response is.....when this happened to me (cancelled order shipped), I was told the same thing (return the item at no charge, credit will e given for return postage), but THAT DID NOT HAPPEN.  I was charged return postage.  Please be sure to follow up with your return to be sure you are credited for the return postage.  I eventually was, AFTER I had to contact customer service a second time.

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@racada

This is happening to me too.I am being charged  for shipping too. 

[MalteseMomma]

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@CHATTY wrote:

When the package comes either by mail or UPS I would refuse it.

@BLH

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If only my mailman or UPS would ring my bell I would do that ,but they just drop packages on my doorstep  and run 

[MalteseMomma]

@Kinski-QVC

I have returned 2 orders so far but was charged for shipping   and why thet ony got ! return package so far ,when 2 pkgs were sent on the same day ,I do not know

There is someting  wrong here 

[MalteseMomma]

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@PhilaLady1 wrote:

That happened to me too.  I've been a customer for more than 25 years and this is the first time I was shipped an item after I cancelled it.  Something must have changed with QVC's system.

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@PhilaLady1

Seems they are digging  cancelled items up and shipping them

[Kachina624]

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@MalteseMomma wrote:

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@CHATTY wrote:

When the package comes either by mail or UPS I would refuse it.

@BLH

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If only my mailman or UPS would ring my bell I would do that ,but they just drop packages on my doorstep  and run 

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@MalteseMomma  Write "refused" on the package and leave it for the mailman the next day or call for a pick up.  If it's UPS take to a UPS store or give to any driver.   You don't have to refuse it at the moment it's delivered.