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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: need help with order

‎05-25-2017 07:35 PM

@MalteseMomma wrote:
@Alice-QVC wrote:

Hi @MalteseMomma I was able to cancel it

 

 

@Alice-QVC

 

Yesterday it said it was cancelled and today it says it was shipped    Smiley Sad

Hi @MalteseMomma

 

I do apologize that the cancellation to not go through on time to stop the shipment.  By all means you can return the item to us at no cost to you.  Your order has been noted as such.

 

Barb 

Customer Care

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MalteseMomma
Posts: 5,094
Registered: ‎03-09-2010

Re: need help with order

[ Edited ]

‎05-25-2017 08:45 PM - edited ‎05-25-2017 08:46 PM

@Barbara-QVC

 

 

It did say it was cancelled yesterday and today it shipped

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,492
Registered: ‎10-12-2015

Re: need help with order

‎05-25-2017 09:07 PM

@MalteseMomma wrote:

@Barbara-QVC

 

 

It did say it was cancelled yesterday and today it shipped

@MalteseMomma you are correct.  The status did show cancelled yesterday but unfortunately that was not actually the case.  Again, we do apologize. 

 

Barb

Customer Care

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