Customer Care

[knittykitty]

ordered a second Barefoot Dreams Beach poncho Nov 21 with estimated delivery for Nov 29. it is still sitting 'in process'. 

on the same day, I ordered the XXL Sunbeam heating pad; it arrived 2 days ago. 

can someone kindly get my poncho order SHIPPED. 

please and thank you!

[Anonymous]

Hi @knittykitty I checked the order and it was loaded on the truck today. Once it hits the first hub and is scanned you will be able to track the order. 

[knittykitty]

thank you, Alice, for FAST resonse!

happy Thanksgiving to you and yours :-))

[Caaareful Shopper]

Hello Mods, can you please assist me?

QVC Mods, your help is greatly appreciated:

I ordered the Primula TSV today for a gift, first in Pastel, then a separate order in Metallic.  Upon further inspection, I tried to cancel both orders within minutes of ordering -- minutes. 

The metallic set was successfully cancelled, but the pastel set will not allow cancellation.  The customer order rep as well as a customer service rep both tried unsuccessfully.  They got the same result I did -- first the screen stated "Cancelled," then the screen quickly flickers and it changes to say "unable to cancel."  This happened for the QVC reps as well.  Can you please help?  I need all Primula orders cancelled.  

Thank you.