Customer Care

[Group 5 minus 1]

Why has J34925 been at the Post Office for so many days? Is it lost?

[Krimpette]

What do the post office people say?

[seaBreeze]

I once had a Q package "never arrive" ... I blamed it on a post office employee helping themselves to my D&Co outfit.  Fortunately, QVC was kind enough to resend with no questions asked.  I joked with Q's customer service that "some girl is looking good in MY outfit."

[Puppy Lips]

I ordered a pendant and chain that supposedly shipped on August 30, 2017.  There was no tracking and I never got it.  And of course it sold out. QVC refunded my money, but where the heck is it? 

I talk quite a bit with the folks at the post office and they said that I would be surprised at the volume of stuff that, for whatever reason, gets damaged or lost and never makes it to the final destination or back to the sender.  Wonder what they do with all of it.

[Susan-QVC]

@Group 5 minus 1 

I just check the return label info, I see that its now showing accepted on 4/13, I will email you my findings and continue to monitor for you.

Susan Q-Social

[KingstonsMom]

Believe it or not, the other day I received 2 pieces of mail (bills) from the USPS that were 3 months old!

Who knows where they'd been for those 3 months, there were no clues on the envelopes, such as being delivered to the wrong address, etc.

[mac116]

I sent an envelope to Ohio (certified mail) on March 6th.  It was important information in regards to my mother-in-law who had recently passed away. I followed the tracking information which stopped on March 31st.  It is obviously lost in the mail...never delivered or returned to us.  UGH!  FedEx from now on...

[Group 5 minus 1]

Hey! Susan it was accepted in GR not in my little town. Where is it?

[Susan-QVC]

@Group 5 minus 1  Let me see what I can find out, tracking number is not showing. When did you drop it off?

Susan Q-Social

[Group 5 minus 1]

I never dropped it off. I am expecting it tp come to MY MAILBOX.