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01-11-2022 12:58 PM
I do not know if this applies to other people that have purchased locknlock, but I have purchased multi-pieces over the years, and still do, Infact, that is the largest items that I do purchase from qvc. The problem being especially with a large bowl that I purchased sometime ago, which I had in the freezer, the lid cracked, and was badly damaged with a large open space, and the tab was broken off. The locknlock company require a purchase receipt which I no longer have, of course, and as you know many of the purchases do not come with a receipt. I notified the company, and they will not honor this product. All I need is a lid. Very, very disappointing!!! So, in other words I am unfortunately out of luck.
Solved! Go to the Best Answer.
01-11-2022 01:24 PM
Would they at least sell you a stand-alone lid? ... for a reasonable price, of course.
01-11-2022 01:35 PM
@little missy Contact the mods at QVCSocialTeam@QVC.com. They were able to help me with a receipt for a warranty on another product. You'll need to give them a detailed description.
01-11-2022 01:36 PM
Hi @little missy I am so sorry that happened. You should be able to print your order information from your order status on the website.
01-11-2022 02:08 PM
I had two lids where the tabs were broken. I just called Lock n Lock and received two in the mail. It took about 6 months to get them. I have the ph. number for them (located in Calif.) if you would like it.
01-11-2022 02:09 PM
@little missy , how are you supposed to remember which order contained the bowl lid that you want to replace after all this time?
01-11-2022 02:14 PM
My order status is NOT complete past 2021. In 2020 and older, there are a lot of orders missing.
I order a LOT and many orders are no longer showing.
Contacted Q for a copy of a Diamonique prev purchase and they said they had no record. Diamonique is NOT sold anywhere else!
I had one OLD L&L lid I needed to be replaced and was told they had no record of the order. Requested CS to look it up, was unable.
I have learned to save my L&L invoices in a pile.
I have only replaced about 4 L&L things....only once did they require the receipt. I was outta luck on that cuz it was old.
I use it for a dog bowl now, LOL
01-11-2022 02:29 PM
Contact QVC customer service; they will look it up and provide you with the invoice.
01-11-2022 03:55 PM
YES, I WOULD LOVE THE PHONE NUMBER. THANK YOU IN ADVANCE.
03-24-2022 04:57 PM
Don't bother calling. I have been purchasing my lock n locks since they started with QVC. and today I have made the decidion to just purchase them IF AT ALL fromwWalmart, Target anywhere else. not QVC. I was told by customer service
I have to deal with lock n lock which I had just told her.
I have a piece that has never had anything else in it but bakery procducts (breads, rolls,
breakfast items. There is a small hole in the bottom that I just discovered when I rinsed it out...Called lock and lock, I must send it to them. So this was a todays special value, free shipping and now I have to pay to have it sent to them. I have had defective bowls, and lids. Over the course of 20 years I called them, gave them the QVC order number and the product number with the explanation of the problem.
In this set I have lids that don't quite snap on easily and now this.
The lock n lock items are actually cheaper at Wlamart and if you want you can get just
one piece. And get the same customer service from Walmart as QVC....zero. .
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