Customer Care

[CHRIS POPE]

I have tried for days to reach someone at qvc about a return for a defective item.  No one answering the phone, no one monitoring their chat customer service. No way to facilitate a return or talk with someone, but Qvc will still let your purchase things on line and over the phone.  What the hell QVC, your employees can't answer the phones from home?  What am I supposed to do when you guys don't give any option at this point to deal with a customer support person.  Very doubtful I will ever purchase anything from QVC again.

[Kachina624]

If it's defective, mark it as such and return it.  No need for discussion.  QVC and most internet companies are working with a greatly reduced staff.  If you really feel the need to communicate email the mods at   qvcsocialteam@qvc.com.  include your order #.

[Susan-QVC]

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@CHRIS POPE wrote:

I have tried for days to reach someone at qvc about a return for a defective item.  No one answering the phone, no one monitoring their chat customer service. No way to facilitate a return or talk with someone, but Qvc will still let your purchase things on line and over the phone.  What the hell QVC, your employees can't answer the phones from home?  What am I supposed to do when you guys don't give any option at this point to deal with a customer support person.  Very doubtful I will ever purchase anything from QVC again.

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@CHRIS POPE 

As a result of the COVID-19 situation, we are experiencing longer-than-usual wait times to speak with one of our team member. We can also assist you through Messenger or you can email us at QVCSocialTeam@QVC.com, we’ll be glad to help. As a reminder, you can always access your latest order, return, or Easy Pay information by signing into your account on http://QVC.com.

Susan

[kittyloo]

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@CHRIS POPE wrote:

I have tried for days to reach someone at qvc about a return for a defective item.  No one answering the phone, no one monitoring their chat customer service. No way to facilitate a return or talk with someone, but Qvc will still let your purchase things on line and over the phone.  What the hell QVC, your employees can't answer the phones from home?  What am I supposed to do when you guys don't give any option at this point to deal with a customer support person.  Very doubtful I will ever purchase anything from QVC again.

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another first time poster who will never shop Q again. that's original.