grrrrr- Video not working (again)

deedledeedeedle · ‎05-27-2014

Seriously. Why doesn't IT at the Q blow up their system & start over from scratch? I use Safari (not Chrome) and can only view 1 minute of video, max, then the freeeeze. Oh well, I can save my money for an operable shopping website, then.

dee

Kim-QVC · ‎06-14-2015

@deedledeedeedle wrote:

Seriously. Why doesn't IT at the Q blow up their system & start over from scratch? I use Safari (not Chrome) and can only view 1 minute of video, max, then the freeeeze. Oh well, I can save my money for an operable shopping website, then.

dee

Hi @deedledeedeedle, 2 previous threads alerted me to this issue that some customers are experiencing, earlier this AM and I have opened a service request for this issue. Thank you for posting with us today, Kim.

phluphy · ‎05-30-2010

I am experiencing the same issue, a message comes on and states"the video cannot download fully due to a network error".

I emailed QVC and was sent a message to restart my computer. Did that, nothing changed. So I emailed again today. Nothing yet. Hopefully they can get this fixed...saving money...that's a good thing.

Thats Me · ‎03-09-2010

I'm having the same problem using my iPad. If I can even open a video, which often I can't, it freezes after a few seconds and that's it. I thought upgrading the iOS would resolve the problem but it made no difference. The problem has gone on for months. It's just very exasperating. I don't have this problem with any other site's videos or with any streaming website. Just QVC. Please fix the problem!

DJP · ‎03-09-2010

I can't watch any videos either for the last two days. Nothing I tried worked.

spokeslady · ‎06-27-2013

I can't watch any either. I've called and reported it to QVC and was told that they don't know anything about a problem with their videos. Really???? If I can't watch the videos I can't order. I've tried everything and nothing works - it is definitely on their end.

Willowdown · ‎09-18-2017

I am having the same issue. Haven't been able to watch videos since they had technical issues on 09/13. Videos will only play for a few seconds and then give a "this video has not downloaded fully due to a network error." I've tried two different laptops, a desktop, explorer and chrome, and my phone. The only thing that does work is the live stream. Videos on other websites play fine. It's just the qvc videos that won't.