Customer Care

[chayse]

I returned item V 36154 on May 8, 2020. Have not heard if received and credit returned. Would appreciate any help. thank you.

[Barbara-QVC]

Hi @chayse 

I am sorry for the delay in your return being processed. I have issued a refund of $21.59 to your MasterCard and all future easy pays on the order have been cancelled.

Thanks for your patience.

Barb

Customer Care

[Dinaki]

@chayse Were you able to track it during its journey?

I have sent also something for an exchange and I am in the darkness.

[Barbara-QVC]

Hi @Dinaki 

You can track your return label using this site: http://tracking.smartlabel.com/

Hope this helps.

Barb

Customer Care

[Dinaki]

I thank you kindly Miss Barbara.

[chayse]

Hi qvc social team. 

   I returned the above item a few weeks ago for a new color since color ordered didnot match my complexion.   Have had no response from qvc so went and purchased elsewhere.  No longer need what I had prviously asked for. How can I cancel? Thank you for any help you can give. 

[Melvin-QVC]

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@chayse wrote:

Hi qvc social team. 

   I returned the above item a few weeks ago for a new color since color ordered didnot match my complexion.   Have had no response from qvc so went and purchased elsewhere.  No longer need what I had prviously asked for. How can I cancel? Thank you for any help you can give. 

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  I have submitted a request to have the item refunded instead of replaced.  I hope this helps.  Sorry for the delay.