Customer Care

[chiclets]

I prefer to return items separately.  Each item then has it's own

receipt.  Returning multiple items in one box you have one receipt

for that box and no way of proving you sent a particular item back.

You still get charged the return fee for any item in the box.  

[Mz iMac]

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@Jewelry Diva Deb wrote:

To management, I say,  other companies ship numerous items with one shipping charge & 1 return shipping charge.  Why can't QVC do the same?  

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@Jewelry Diva Deb  Because "other" companies do not have "on air" hosts & vendors under contract 7/24/365 days a year.  Then there is the upkeep of the studios, paying model agencies (who pays the models salaries), production staff, etcetera ...etcetera ...etcetera.

Get the picture?

[Venezia]

@Mz iMac - I think you meant etcetera

I see you've edited it.  

[Mz iMac]

@Venezia   

for the heads up.  I edited my post.

[shoekitty]

I am grateful I don't buy clothing here anymore. It's not that I couldn't like it, the sizes are so off, I don't even want to deal with returns.  Sometimes the trouble with putting things in one box, is there are different warehouses and gates on many items. But if the items all went to same address, and gate, etc, I woukd put multiple items, usually same item...different print or color in same box.  Many times over the years when I did that they didn't credit me for other item.  Mess. There is no reason in the world if you have multiple items of same style you shouldn't be able to send in one package, one postage. It is just wrong.  I can seee multiple different items in one box...although no other company I know charges for each item from same order. Ridiculous.  But all but a few places I shop charge for retirns.  All companies I deal with have free ship,

[Puppy Lips]

I almost ALWAYS return more than one item at a time, in the same box or bag.  I have returned up to 4 even 5 things all together.  I only get charged one $6.95 fee.  I do watch and check to be sure I got the proper credit on everything.

I am still getting invoices and return labels on most of my orders. If I had to print my return label, I would still use it to return more than one item.  If they ever change that policy, that might be the final straw for me, in that, I would only order things that I am 100% sure I won't want to return.

[kaydee50]

How much do people buy that they are returning multiple items at a time?  I only order if I'm 99% sure I'm going to keep it.  Can't imagine how much is spent on returning items???  But then in the past year I've only ordered 10 items from QVC and only a few more than that from HSN.  Much prefer Macy's that has free shipping and I can easily return the item to the store if necessary.

[Puppy Lips]

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@kaydee50 wrote:

How much do people buy that they are returning multiple items at a time?  I only order if I'm 99% sure I'm going to keep it.  Can't imagine how much is spent on returning items???  But then in the past year I've only ordered 10 items from QVC and only a few more than that from HSN.  Much prefer Macy's that has free shipping and I can easily return the item to the store if necessary.

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@kaydee50 As for me, QVC is almost exclusively where I buy my clothes.  I also occasionally get something from Lands' End.  I detest using store dressing rooms.  But if I am in a store, I would still rather try it on rather than risk another trip to the store to return it if it did not fit right.  But again, I hate using dressing rooms, so I have been happy with QVC for the most part, to avoid going to the store or mall.  I will keep the packaging and paperwork on all my items until the 30 day return window has expired.  Within that 30 days, I very well could have purchased other items that I want to return.  Sometimes if there is something I definitely want to return, and something I am "iffy" on, the "iffy" item gets rejected and sent back to kind of mitigate the return cost.

[CalminHeart]

I've done this a few times over the years and get charged for only 1 return.

1. Prep all the items with their own invoices and put in a box.

2. Then print all the labels but stairstep (layer) them when taping to the box so the barcode for each item (not label) shows below the top label.  

3. Take the box to a post office so the top label can be scanned in and you get a receipt. 

[Cwoldie]

I had the same experience. A few months ago I returned three items in one box with the separate return slip attached to each package. I was charged only one return fee. I did call customer service before I did this and was assured this was not a problem.

i lost a lot of weight in the last year and needed lots of new clothes. I appreciate the wide range of petite sizing the Q offers. I always carefully checked the garment measurements. 
if this policy has changed I will purchase less. But where does it say it has? And lately I have received a packing slip with each order.