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Valued Contributor
Tantallum
Posts: 699
Registered: ‎02-16-2011

Wrong size sent?

‎07-22-2018 05:13 PM

I ordered a LOGO jogger pant in size L and they sent me an XL.  They are enormous.  I want to confirm I will not be charged the $6.95 fee for using the return label?  I don't want to exchange, I had wanted them for a trip and won't get the new ones in time. 

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Honored Contributor
chrystaltree
Posts: 31,039
Registered: ‎05-10-2010

Re: Wrong size sent?

‎07-22-2018 05:21 PM

You should call c.s....   

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Honored Contributor
GCR18
Posts: 17,892
Registered: ‎07-03-2013

Re: Wrong size sent?

‎07-22-2018 05:24 PM

No, you won't be charged.

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Wrong size sent?

‎07-22-2018 05:28 PM

@Tantallum

Please send me an email to QVCSocialTeam@qvc.com with the item or order number please. I am sorry for our error and will try to get the correct ones out to you in time!

Beth QVC

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Valued Contributor
Tantallum
Posts: 699
Registered: ‎02-16-2011

Re: Wrong size sent?

‎07-22-2018 05:29 PM

thanks Beth.  I will send an email now but it is too late to send out correct ones, I am leaving on my trip tomorrow; I was just packing now and noticed the wrong size.  I just want to return these and not be charged the return shipping cost. 

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QVC Customer Care
QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: Wrong size sent?

‎07-22-2018 05:31 PM

@Tantallum

Okay I will make sure you receive the full refund with no costs removed. Again sorry for this but hope you have a fabulous trip!

Beth QVC

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