Customer Care

[Desert Lily]

@SylvaBelle  I think that since it's the retailer that made the mistake, the retailer should pay for it. The customer should not have to pay for the retailer's mistake or pay for it in any way by being inconvenienced. They should tell you to keep it or do what you want with it without any charge and send you the item you actually ordered. The retailer needs to step up their shipping accuracy. If they don't, I'd find someplace else to order from.

What if they sent you an air conditioner, lawn mower, gym equipment, or other big item that was the wrong one?

The retailer should not dump their mistake on the back of the customer.

[LindaSal]

@Gorgf HSN never charged my CC when I used their "exchange" system.  They would send the correct item or new size out right away.  If they did not receive the original item within the 2 week period, then you would be charged for it.  Now they have totally free exchanges anyway.

[RespectLife]

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@MG Chris wrote:

Hsn will send a new item immediately and give you two weeks to sent the first one back. It is a shame that the Q doesn't do that. 

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You are wrong @MG Chris 

QVC absolutely does.  They have done it for me a couple times.

Just email the mods and it will be taken care of immediately.

New on the way, plop the wrong in the mail w/ the label no charge.

[RespectLife]

@SylvaBelle 

Sorry that happened to you but you will NOT be penalized if you handle it correctly.

Email the mods....they will reship the correct one.  You do NOT have to wait for the wrong one to crawl back to the returns dept.

Put the return label on the wrong and schedule a free USPS pick up.

I recently received a SG sweater instead of a men's Buffalo Bills hoodie.

It happens.....