Customer Care

[keithbly]

I just received 2 apple wartches today and one of them has the incorrect color band that I ordered. Order # ...the one with the red band was incorrect, I received a blue band and second black band so the watch came with 2 black bands and blue band.. These are gifts so sending one back to get the band is fixed is not really an option. I would like just to get a red band. Please look into this asap and I could post pics of the bands if that is needed. thank you

Keith

[Melvin-QVC]

---

@keithbly wrote:

I just received 2 apple wartches today and one of them has the incorrect color band that I ordered. Order #..... the one with the red band was incorrect, I received a blue band and second black band so the watch came with 2 black bands and blue band.. These are gifts so sending one back to get the band is fixed is not really an option. I would like just to get a red band. Please look into this asap and I could post pics of the bands if that is needed. thank you

Keith

---

@keithbly   I removed your order number for your own protection.  Please email us at QVCSocialTeam@qvc.com and we'd be happy to help. 

[KingstonsMom]

@Melvin-QVC 

Actually the order # is still showing in the OP, it was just deleted in the quote of the OP.

[SmrtShpr]

The same happened with me. I received 2 totally different bands nothing like what was advertised online or on TV and one isn't even the same size as the watch. This was a present for my son and there are two womens bands. I am so incredibly frustrated as it has taken 5 calls into customer service and a promise to have a call from managment which never happened. They keep filling out forms and nothing gets resolved. 

I have been a very loyal customer for many years and very frequent buyer who has also brought more new customers to QVC than I can count. I am at the point where I just can't do business with a company that has changed their customer focus and refuses to take the time to resolve this issue. This is my last attempt.