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Valued Contributor
staciesmom
Posts: 670
Registered: ‎04-13-2010

Wrong Replacement on Return

‎07-26-2018 06:45 PM

I returned a Regular length Barefoot Dreams caftan, requesting an exchange for the item in the same color but Petite. My account shows the return, but the replacement says Regular rather than Petite.

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Respected Contributor
Diva on The Q
Posts: 2,907
Registered: ‎03-28-2016

Re: Wrong Replacement on Return

‎07-26-2018 07:26 PM

 

 

@staciesmom  If your exchange item hasn't shipped yet, I would call customer service right away to be sure you're getting the size you've requested.

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PINKdogWOOD
Posts: 10,737
Registered: ‎05-13-2010

Re: Wrong Replacement on Return

‎07-27-2018 06:34 AM

Hopefully it's just a typo in the description. I too am awaiting an exchanged item, same color but smaller size. I hope it's the right exchange made.

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Jasmine19
Posts: 871
Registered: ‎07-16-2012

Re: Wrong Replacement on Return

‎07-27-2018 12:10 PM

I believe that petite clothing has different item numbers than regular sizes. You can exchange clothing with the same item number for size and color, but I'm pretty sure different item numbers have to be returned and reordered.

 

 

 

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