Customer Care

[Pecky]

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@Kim-QVC wrote:

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@Pecky wrote:

I ordered the D&C lamb leather jacket in xxs burgandy and got today large in tan.  I'm not very happy right now.  I checked my invoice and yup it says xxs burgandy!

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Hi @Pecky - I apologize that happened. Thank you for posting here to let us know, I have a replacement on the way, we did have additional stock for me to do that and it should arrive around the 29th. Please use the pre-paid return label to send back the tan large one, thank you for posting and shopping with us ~Kim.

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@Kim-QVCWow thanks Kim I really appreciate that.  I will be sending back the tan one Monday.

[Cioci Carol]

Ordered on Feb 6 the diamonique princess shape ring, instead received the heart shape.  Also, saw how many people had the same problem, what’s going on.  I would like to get what I ordered.  Interesting to know what qvc has to say about this, someone is slacking off here.

[AussieLuvr]

How frustrating!

I used to be a trainer at a call center for a large R Us organization. We were never given enough time to thoroughly train new customer service reps. To be honest they are poorly paid jobs that attract people that need more than job skills training; they need people skills training, too.

I can't even count the times I had to "have a talk" with 18-year-olds in their first jobs that people skills would make or break the customers' experience.

I can't make a blanket statement that the above applied to everyone I trained, but if a caller happens to get a rep who isn't able to do a good job due to a lack of people skills then that is the caller's entire experience.

It isn't an easy job, either. I will say that in their defense. But you should DEFINITELY NOT have had this experience! I have seen the Calista products on Amazon, too. Wink wink.

[Steeler 20]

I have you all beat, I received Mally's 3 piece lipgloss set today, only to find that all 3 had NO sponge or brush on the ends to apply the product.

Now, how does this happen?

[Paulette-QVC]

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wrote:

I have you all beat, I received Mally's 3 piece lipgloss set today, only to find that all 3 had NO sponge or brush on the ends to apply the product.

Now, how does this happen?

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I have sent you an e-mail in regards to your Mally Lip Trio order.