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03-09-2019 08:59 PM - edited 03-09-2019 09:01 PM
Why on earth, when QVC directs me to click here to schedule a pick up return, do I go to a screen called NEWgistics, which is God only knows what to me? I have no idea who or what this is or even how to login as I have never used it before. Its almost like you are making it hard, I think you are!!! Explain yourself QVC.
03-09-2019 09:16 PM
Thanks ...go figure, they are so sneaky, anything to get around being direct, so vague, its disgusting. I will make sure I give it myself to the postal carrier then. Thanks!
03-09-2019 09:25 PM
@Thebig IThere's a whole huge business of companies like the "pick-up company" you were referred to. I hate them which is why I never respond to all those requests companies make asking my opinion of the service I received at some restaurant, some drugstore, a retail shop where I might have spent $10 or ten times that much. They even offer some reward for filling out their surveys, BUT it's all a gimmick to get our names, addresses, and emails.
I alrady hate to return anything - knowing I'd have to deal with yet another company is a total turn-off! Thank heavens my PO is super close to home. I'll just dump the few returns I make there. Better yet, I'm not buying much of anything online.
03-09-2019 10:48 PM - edited 03-09-2019 10:49 PM
03-09-2019 11:20 PM - edited 03-11-2019 11:13 AM
@Thebig I, This isn't new to QVC -- they've been using Newgistics for about 10 years.
Here's the April 2009 blog announcement by two of their customer service management team:
03-09-2019 01:46 AM
@Thebig I - One positive in this situation is the fact that you can track your package on the Newgistics site and get better details on the progress of your return than you can through the QVC website. (Of course it would be nicer if the returns just went through one of the major couriers that has superior tracking, but that's a chat for another thread.)
03-10-2019 09:08 AM
03-10-2019 09:15 AM
I’ve been wondering, I mailed a return package with the Q label on 3-5-19 and it’s still sitting at the post office. How do you mail something and it sits for 5 days with no movement at all??
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