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Contributor
Carolinaking
Posts: 28
Registered: ‎01-22-2014

Why no GIFT return policy on your Return Policy?

‎02-24-2018 12:05 AM

No where on your label nor on your website (http://www.qvc.com/content/information/returns-exchanges-faqs.html) are there instructions for a GIFT return.  But then when I returned a QVC item (original packaging, unused, use your return label, provide a note stating my membership #, name, and that it is a gift return and I'd like a QVC credit, yada, yada, yada), you credit the PURCHASER's account.  Now when I call you say, "You should have called customer service FIRST."  How was I supposed to know that?  Was I supposed to read your mind?  And least have the decency to put it on the return label - "Please call customer service if returning a gift".  I'm a member too.  Why do you want to not treat me as well as the purchaser?

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