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Trusted Contributor
Posts: 1,232
Registered: ‎08-22-2011
Accepted Solution

Why is it STILL taking so long for merchandise refunding on returned items?

I have waited a long time for several refunds, and I'm so tired of how long it still takes. It's quicker to get merchandise credits, but I don't want that, and all I hear is they are "working on it."  It doesn't take them any time at all to be sure you get charged. They should be just as fast on refunding.

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Honored Contributor
Posts: 12,478
Registered: ‎08-22-2013

Re: Why is it STILL taking so long for merchandise refunding on returned items?

They get to use all that money legally, even for a short time, that's why.

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Valued Contributor
Posts: 603
Registered: ‎05-31-2018

Re: Why is it STILL taking so long for merchandise refunding on returned items?


@blackhole99 wrote:

They get to use all that money legally, even for a short time, that's why.


Funny

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Honored Contributor
Posts: 9,425
Registered: ‎07-09-2011

Re: Why is it STILL taking so long for merchandise refunding on returned items?

Maybe, if money stays in an account for a certain time period it earns interest.

 

 

 

 

"Animals are not my whole world, but they have made my world whole" ~ Roger Caras
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Trusted Contributor
Posts: 1,873
Registered: ‎10-03-2014

Re: Why is it STILL taking so long for merchandise refunding on returned items?

It could be they don't employ enough employees...operate lean and mean...or are unexpectedly experiencing excessive numbers of returns that the current staff can't handle.

 

Maybe, there's a shortage of people to hire in return locations.    

 

Also, possibly, integrating QVC and HSN returns in current or new facilities. Same issues they're having with processing and shipping.  But, this has been going on long before purchasing HSN.  

 

Then, there's the possibility, they don't know what they are doing.  Good help is hard to find.  

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Frequent Contributor
Posts: 91
Registered: ‎02-27-2011

Re: Why is it STILL taking so long for merchandise refunding on returned items?

I really am over QVC. Their products are not up to the quality of years past. The prices are ridiculous and I should not have to wait weeks for my return. After my easy pays are paid off I am done.

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Respected Contributor
Posts: 3,529
Registered: ‎03-09-2010

Re: Why is it STILL taking so long for merchandise refunding on returned items?

Maybe this is why. Both stories dated September 2019: 

 

"300,000 QVC shopping channel customers owed refunds - see if you're one of them" (Birminghammail)

 

"QVC to refund 300,000 customers after delivery charges blunder" (moneysavingexpert)