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09-26-2022 04:49 PM
09-26-2022 05:02 PM
@Ereuter I hope you realize you're addressing a bunch of your fellow customers when the only people who can answer your question are in the audit department. My guess is that they don't take phone calls. The facts you stated; multiple purchases, probably a large amount, late returns could easily arouse suspicion. They deal with many scammers.
Hope you get your refund soon.
09-26-2022 05:04 PM
09-26-2022 05:09 PM
Even with permission, three probably expensive handbags returned well past the 30 days is going to send up a red flag to QVC. Not right to ask to return something long after the 30 days. You know that when you purchase something.
09-26-2022 05:11 PM
09-26-2022 05:33 PM
@Ereuter you might want to email qvcsocialteam@qvc.com
09-26-2022 06:21 PM
I would have requested a confirmation in an email about the conversation of returning the handbags. This might be the reason for the audit if it wasn't noted on your account. Hopefully, everything will be resolved sooner than later.
09-26-2022 09:48 PM
@Ereuter, hope you weren't as snippy with Customer Service as you were to Kmac who could only form an opinion based on the information you initially posted.
09-26-2022 11:39 PM
I have never heard of customer service allowing anyone to extend a refund for a gift, has anyone else? I wonder if the rep taking the order meant to say the person could get a credit.
10-02-2022 10:25 PM
@Ereuter - Did you ever get your refund?
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