Customer Care

[dooBdoo]

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@spent2much wrote:

In fact, just now it took me FOUR tries.  WHY IS THIS?

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@spent2muchand @OKPrincess,

I've found, recently, 2 potential fixes for the login problem.

1 -- This website frequently has a peculiarly long lag time in interpreting our login credentials.  

As a result, if I submit the email address or password too quickly I'll get a message not accepting the login.  
       Instead, entering my email address and waiting several seconds,

then tapping/clicking "Continue,"

then entering the password and waiting several seconds before tapping/clicking "Sign In"

fixes the problem.  

2 -- Another possibility:

Using a bookmark/favorite to get here might be the issue...

 instead, go to the QVC.com site and scroll down to tap/click "Community Forums."  

      Then try a login...  slowly as I described above... and see if it resolves the problem.  
Old bookmarks/favorites sometimes take us to old URLs that no longer work properly.

Give these a try.  Fingers crossed you'll get better results. This website can be aggravating, for sure. 🙃😠😉

[AngelPuppy1]

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@spent2much wrote:

In fact, just now it took me FOUR tries.  WHY IS THIS?

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@spent2much 

For over a month I have been having an issue.  Some days it takes me quite a few tries and then I just give up.  Other days, I will try a couple and get it.  Today was a banner day, I got right in!  I called them once and they said what they have told others.  I don't believe it's anything on my end at all.  

[4kitties]

The past few days I have been able to sign in with only one try.  But for the previous few weeks I had great difficulty.  I would get a message that my email was invalid or the qvc site was down.🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

I have absolutely no issue with any other of the many sites I use on the internet.  NONE

This has been a problem exclusive to this site and I probably will no longer shop here at all as I never know if I can sign in to my account or not.  

[LizzieInSRQ]

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@OKPrincess wrote:

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@spent2much wrote:

@OKPrincess  WHAT?  That's SO frustrating.  Did you try emailing that qvcsocial email?  I forget exactly what it is, but I'm sure others here remember what it is.  I've heard they're VERY helpful!!!

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@spent2much 

I talked to three people over the course of 2-3 weeks and they submitted my complaint. 

I changed my password twice at their request.

I happen to try again a little while ago and I was able to get in. 

Don't know what happened but if I ever disappear, it's something on QVC's end .

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Or its your computer operating system. Its not QVC otherwise we would all have this issue. What is the age and operating system of your computer/phone/tablet that you are using?

I never have this problem.

[CherryHugs]

I seem to get in ok..but today it will not allow me to change my picture here.

[dooBdoo]

@AngelPuppy1 and @4kitties,

It's highly likely it's not your account or your device.  A growing number of posters with a variety of devices have encountered this, and I'm one of them.  

I use Apple devices, all updated, current software, daily clear all cookies/cache/history/website data, and I have multiple browsers to use for troubleshooting, and still I run into this occasionally.  

Try a slower login (as I mentioned previously), and/or try going directly to the Community rather than using a bookmark/favorite, and perhaps that will help. Best to you, and to all who read and post here... have a lovely Saturday!🌻

[Estellee]

@spent2much I remember it was happening a lot a few months ago. Now I notice it occasionally. Eventually, I get to log in.

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@spent2much wrote:

In fact, just now it took me FOUR tries.  WHY IS THIS?

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[SaveTheTurtles]

I haven't had issues but you might consider clearing the cookies and cache on your browser. A different browser altogether might work better.

[AngelPuppy1]

@dooBdoo 

I gave up yesterday!  I didn't have the time or patience to sit and repeatedly keep trying.  I am the same as you, so I don't believe there is anything wrong on my end.  Today, I only tried 3 times, so that was something.